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New at Hootsuite: Customer Care, Inbox, and Amplify Updates

Hootsuite

And, with both customers and reps working remotely, brands suddenly need more out of their customer service tools. Support for Facebook Messenger inbound message templates allows you to direct customer responses via generic and button templates from Facebook Messenger right in Hootsuite Inbox. Brand Growth (impressions).

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Five Social Media Predictions for 2010

Socialized

Location-based applications like Foursquare and Brightkite will not be the darlings of social media as some predict, but will instead turn into features and dissolve into general social networks like Facebook and Twitter. Twitter recently rolled out its Geotagging capability on a limited basis. PowerPoint is ubiquitous.

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Trending Sources

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The FASTForward Blog " Managing Personal Knowledge: Setting a Foundation for Transformation? : Enterprise 2.0 Blog: News, Coverage, and Commentary

Buzz Marketing for Technology

New Open FAST-SharePoint Search Bits Post @ MSFT Codeplex. Personal Branding. SharePoint. Old Media meets Social Media - KETC and the Mortgage Crisis - On the edge of launch. Fast Forward Summit Notes: Jeff Fried on Business Transformation Powered by Search. Fast Forward Summit Notes รข?? Andrew McAfee. Election 2008. Seth Godin.

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Nuggets from Social Media workshops as of late. : Community Group Therapy

Buzz Marketing for Technology

To me, this is why this isn’t a fad - but genuine change in the customer interaction model (user to user, user to brand and brand to user). I spent a long time in a very large brand. Response is really hard work - but that is where the reward is in driving brand affinity. sharepoint. Go join that!

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Social Pros Podcast โ€“ Justin Levy, Citrix Online

Convince & Convert

People just aren’t conducting a lot of significant transactions on Facebook. Jay : I guess on one hand, I see it as I’m not so sure I want to give Facebook my credit card number either. But I wonder if the thought there is, “Well, then we’re giving the credit card to the brand, not to Facebook.”

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Building Your Business With Internal Collaboration

Convince & Convert

going to position it, how you’re going to brand it and market it. amazing, and SharePoint, it’s all together.” Jay: Almost like the way Facebook does today right? got a tag,” but then you go onto Facebook and that’s where you. But, if you look this as sort of a corporate strategic.