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New at Hootsuite: Customer Care, Inbox, and Amplify Updates

Hootsuite

And, with both customers and reps working remotely, brands suddenly need more out of their customer service tools. Support for Facebook Messenger inbound message templates allows you to direct customer responses via generic and button templates from Facebook Messenger right in Hootsuite Inbox. Brand Growth (impressions).

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Five Social Media Predictions for 2010

Socialized

A few AR applications have been rolled out by progressive marketers and other organizations this year, but 2010 will be the year AR explodes. Some of the most interesting applications will be outside of marketing and promotion. Geekspeak marketing and lack of public awareness will hold AR back. PowerPoint is ubiquitous.

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The FASTForward Blog " Managing Personal Knowledge: Setting a Foundation for Transformation? : Enterprise 2.0 Blog: News, Coverage, and Commentary

Buzz Marketing for Technology

New Open FAST-SharePoint Search Bits Post @ MSFT Codeplex. Personal Branding. SharePoint. Old Media meets Social Media - KETC and the Mortgage Crisis - On the edge of launch. Fast Forward Summit Notes: Jeff Fried on Business Transformation Powered by Search. Fast Forward Summit Notes รข?? Andrew McAfee. Election 2008. John Hagel.

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Nuggets from Social Media workshops as of late. : Community Group Therapy

Buzz Marketing for Technology

3) Cross functional participation is important - but consensus is only a “nice to have&# : Much of the long range benefits from doing this work brilliantly accrues from driving cross functional execution(Marketing/Support/Business Units). I spent a long time in a very large brand. Go join that! Josh: Good point.

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Social Pros Podcast โ€“ Justin Levy, Citrix Online

Convince & Convert

We’re here on Episode 3 of Social Pros with my trusty digital marketing and social media sidekick, Eric Boggs from Argyle Social. Eric : Nobody can kill the goose that lays the golden egg faster than a marketer. ” Jay : I always like when the marketing guy prefaces it with, “This might sound ridiculous.”

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Building Your Business With Internal Collaboration

Convince & Convert

It’s like nothing else on the market, and I really mean that. market forces in there that encourages employees to collaborate, respond, and participate? going to position it, how you’re going to brand it and market it. marketing, this notion of social email. Jacob, how are. you good sir? Jacob: I did.