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Teens & Young Adults Prefer Facebook Over Blogs

Firebelly

The survey also showed that teens are significantly less likely that Gen Y and adults to use Twitter. Social networking sites (SNS). 73 percent of teens and 72 percent of Gen Y are now active on at least one SNS. 71 percent of young adults prefer Facebook while 66 percent of younger teens prefer Myspace.

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Will Your Business Sell on Facebook this Holiday Season?

agora pulse

A survey of 1,000 customers by RadiumOne shows that ten times as much sharing will happen via “dark social.” SMS marketing. Brand monitoring. Don’t forget that while selling on Facebook is awesome, you shouldn’t neglect other marketing areas this holiday season. Email marketing. All social channels.

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Cyber Monday Is Here!

Firebelly

A recent survey shows that 43 percent of online retailers plan to offer special promotions and discounts on Cyber Monday. Cyber Monday Facts: More than one in three people say they'll be using their fast-access work computers this year for holiday shopping. That's more than 51 million people logging on at work.

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Top 15 sentiment analysis tools to consider in 2024

Sprout Social

It supports over 30 languages and dialects, and can dig deep into surveys and reviews to find the sentiment, intent, effort and emotion behind the words. The platform excels in collecting and analyzing real-time feedback from multiple sources, including social media, surveys, reviews, SMS, emails, voice conversations and more.

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What is Customer Experience: 7 Tips to Improve Your CX

Hootsuite

Customer experience management involves surveying, analyzing, and improving customer interactions with your brand. CES = (Number of customers who select 4-5 / number of survey responses) * 100. These surveys highlight areas pain points in the customer journey. You could try a CES survey to gather results.

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Social Media Weekly: 5 Stories You Need to Read

Firebelly

Firebelly Memo: You can also take Firebellys Social Sophistication Survey. If your business is already on the social web, you will need something to help you improve on your campaigns. You will need an audit. It takes 10 minutes and your score with suggested next steps for improvement will be emailed to you within 48 hours.

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6 Must-Know Types Of Competitor Analysis Tools With Top Recommendations

Keyhole.co

As per recent surveys , 90% of the Fortune 500 companies use competitive intelligence to their advantage. Here are the features that make Trustpilot an excellent tool: Collect customer reviews through various channels, including email invitations, website widgets, and SMS messaging. We get that frustration!