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What is Customer Experience: 7 Tips to Improve Your CX

Hootsuite

Done right, c ustomer experience will help you increase sales and improve brand loyalty. Hootsuite’s inbox is set up so you can view, respond to, or filter messages from different social networks (and even SMS messages). Then, you can measure the social sentiment of your brand. And, all in a single view.

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6 Must-Know Types Of Competitor Analysis Tools With Top Recommendations

Keyhole.co

You find out that a competitor is offering a loyalty program that’s really popular with customers. Here are the features that make Trustpilot an excellent tool: Collect customer reviews through various channels, including email invitations, website widgets, and SMS messaging.