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Managing Feedback

Idaconcpts

You’d be hard pressed to find even small brands in your home town that don’t tuck Facebook or Twitter logos beside their company names. So the solution is to take more control over your brand. Keep the message simple, and briefly state the company position on the matter. Owning Search. Highlighting Accomplishments.

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Managing Feedback

Idaconcpts

You’d be hard pressed to find even small brands in your home town that don’t tuck Facebook or Twitter logos beside their company names. So the solution is to take more control over your brand. Keep the message simple, and briefly state the company position on the matter. Owning Search. Highlighting Accomplishments.

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Creating categories and definitions by doing, not debating

The Way of the Web

Too often I speak to companies who declare that ‘their customers don’t do it that way’ – and it turns out that actually it’s because they don’t allow customers to interact that way for some reason. And in a challenging market for all broadcasters, it seems like they’re doing better than ever.

Project 40
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What is Customer Experience: 7 Tips to Improve Your CX

Hootsuite

Customer experience (CX) is your customers’ perception of their interaction with your company. It’s the accumulation of their feelings after every touchpoint they have with your brand. Two pillars will essentially shape a customer’s experience: Your brand. This is the result of careful, consistent branding over decades.

Tips 107
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What Is Newsjacking?

Keyhole.co

They are all essential components of communication that keep us up to date about socio-political issues, entertainment, sports, business, and other national and global concerns. Newsjacking can put your company into the day’s news and bring a twist that grabs consumers’ interest in real-time. What is Newsjacking?

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50 (of the) Best Social Media Guides, Tips and Insights of 2011 (So Far)

Webbiquity SMM

9 Ways B2B Companies Can Use Location Based Services by Social Media B2B. He lists nine steps its imperative for companies to take in order to “build enough social karma (yes, I said karma) to facilitate things like guest posting opportunities, retweets, likes, etc.&#. Social Media Strategy and Best Practices.

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The Top 25 Social Media Analytics Tools [Updated for 2021]

Keyhole.co

Pro: You can search the Internet for specific conversations about your brand, segment those conversations into categories and analyze them to spot out critical information. Con: Brandwatch can be quite technical for someone who is new to brand monitoring tools and the query structure can be tedious. BrandMentions.

Analytics 105