Remove Brand Monitoring Remove Communities Remove Social Media Management Remove Social Networking
article thumbnail

Social Data Analysis: The Pros and Cons of Social Data

Oktopost

You can collect data manually and use tools such as Microsoft Excel or Google Sheets to track metrics from the social networks you will analyze. Alternatively, you can use a social media management tool that automates data collection and creates dedicated reports with critical social platforms and data points.

article thumbnail

#SproutChat Recap: Listening vs. Monitoring on Social Media

Sprout Social

Sprout’s Smart Inbox is a great at ensuring you never miss a mention, important hashtag or branded keyword. As these inbound messages are coming in, is your brand monitoring or actually listening to the needs and requests of your customers? This week at #SproutChat , our community learned how to be a better listener.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How One Unhappy Customer Multiplies Across Social Media

Firebelly

The company was arrogant -- all but the social media manager who chimed in on my post. link] Through the experience of engaging my community online, I found MyCar Doc, a local gig that all of my friends use for their auto repair solution. Sadly, Firestone won't change, but I will.

article thumbnail

How to Manage a Social Media Crisis

Webbiquity SMM

These four fundamental principles will help you determine what you can post on social media. But that doesn’t mean you’ll never encounter issues on social networks. Here’s how to handle a social media crisis. Managing a Crisis through a Social Media Policy. Source: BrandMentions.

article thumbnail

Maximizing Your Social Media ROI with Analytics Integrations

Oktopost

It’s like the ultimate networking event – a non-stop hive of activity and cutting-edge conversation where you can rub shoulders with customers and leads, and create large communities comprising your ideal customer. Utilizing Social Media Analytics There are two different ways to measure your success on social media.

ROI 62
article thumbnail

22 Expert Guides and Reviews of 200+ Social Media Tools

Webbiquity SMM

As social media marketing has become ubiquitous ( 88% of marketers say social media is important for their businesses), hundreds of new tools have developed just in the past few years: tools for social media management, monitoring, measurement, automation, identifying influencers, creating graphical content, and more.

Review 100
article thumbnail

The Top 25 Social Media Analytics Tools [Updated for 2021]

Keyhole.co

Oktopost is focused on helping B2B brands to manage, monitor, and measure all of their social media activities from a single platform. Do you have global social media teams? Manage social media teams in more than one country all from one platform. BrandMentions.

Analytics 105