Sprout Social

FEBRUARY 26, 2024

PNC Bank: Finance industry-approved customer care For brands in regulated industries like financial services , social can be a perilous place. For example, the 170-year old PNC Bank is dedicated to ensuring consumers’ financial wellbeing. PNC Bank’s customer care on social stands out in the crowded financial services industry.

Report 64

Report Atlassian Brands Sentiment 64

Sprout Social

MAY 15, 2020

You may have reports set up to measure your own key metrics, but in the course of trying to prove the value of social to your larger organization, you’ve likely run into questions about how you stack up to competitors or how your social presence “should” be going compared to your industry. Engagement sent by brands. Facebook benchmarks.

Industry 121

Industry Real Estate Social Media Sports 121

Sprout Social

FEBRUARY 8, 2024

The majority are asking if hours will be adjusted during an upcoming bank holiday. The basics of tiered customer service You have questions, we have answers. Tier 1 : An agent provides support via comments or replies on a public post. This tier may also include simple questions sent via DM. Who are you prioritizing?

How To 104

How To FAQ Issues Software 104

Sprout Social

AUGUST 25, 2020

Fair question! Posts and comments related to that content are then “upvoted” or “downvoted.” While your actual user profile is limited, the ability to “like” (via upvotes) posts, drop comments and publish content is similar to the major social platforms out there. What is Reddit, anyway?

Reddit 132

Reddit How To Marketing Banking 132

Bill Hartzer

DECEMBER 6, 2009

In a troubled economy there are so many questions people ask on a daily basis. With all these different questions being asked, you’d be surprised to find out which ones actually made the top 10 list of questions asked on Ask.com. I’m surprised questions about Swine Flu weren’t closer to the top of the list.

Questions 92

Questions Real Estate Technorati StumbleUpon 92

Buffer Social

JULY 13, 2022

Negative comments and reactions on your social media are standard and almost expected whether you're a brand or an individual. Receiving these comments is inevitable, but the important thing is how you handle them. Always address negative comments about you or your brand Should you address every comment you receive?

Social Media 98

Social Media Policies Team Comments 98

Hootsuite

SEPTEMBER 30, 2022

They provide customer service, answer questions, recommend products, gather feedback, and track engagement. Rules-based chatbots that offer answers to predefined questions that a user may ask. They’re always available and never get tired of answering the same question. This mimics human behavior and speech patterns.

FAQ 120

FAQ Retail Overview Loyalty 120

Waxing UnLyrical

JUNE 21, 2017

On the metrics they look at when they measuring PR for MSU Extension: A5: We look at likes, click thrus, shares, comments in social, placements in traditional media, sentiment in both #measurepr. So mark your calendars for July 13th from 12-1pm ET; and RSVP + drop your questions for Jon & Dave in the FB event comment stream here.

Research 183

Research Sentiment Banking Upcoming 183

The Realtime Report

JULY 16, 2014

Today marks the official launch of Bubblews (the combination of “bubbles” and “news”), a new social media website that pays its users for each view, like and comment. As users browse other posts, they have the ability to “follow” other users, “star” a post or leave a comment.

Social Networking 175

Social Networking Banking Study Notification 175

Hootsuite

JUNE 19, 2023

A bank social media policy is essential for any financial institution to protect against legal and reputational risks. Inappropriate employee, customer, or vendor posts can severely damage a bank’s reputation and result in regulatory fees – as can financial misinformation, poor customer service responses, and violations of customer privacy.

Banking 95

Banking Policies Template Templates 95

SocialFish

FEBRUARY 14, 2019

Have a look – and see if this sparks any questions, perhaps we can get Rawn to comment. It raises the question is work ethic something that should still be measured in Hours Worked? The description of this deck is “A business-anthropological look at changes to the organizational due to social business and collaboration.”.

Organization 100

Organization Diagrams Banking Forums 100

Your Escape From 9 to 5

JULY 2, 2022

Let’s look at an example – say you have $100,000 in savings and you have it in a bank account that provides 5% interest. Lets assume after one year the property goes up in value by the same bank interest rate of 5%. Please leave your questions or comments below. This will give you $5,000 of interest income for a year.

Real Estate 97

Real Estate Banking Education Buy 97

ProBlogger

MARCH 18, 2012

That’s when you begin to wonder … why isn’t anybody leaving a comment? There are blogs with readerships in the hundreds of thousands with barely a handful of comments per post. Why don’t people comment? But for commenting to happen, they must understand it as an option. That first comment is the tipping point.

Comments 40

Comments Blogosphere Social Capital Banking 40

Hootsuite

JUNE 14, 2023

Enter social media monitoring for banks — the best way for financial institutions to monitor online sentiment and stay ahead of the curve. In this article, we’ll explore how banks can use social media monitoring tools to protect their reputation, connect with their audience, and elevate their social strategy.

Banking 80

Banking Social Media HootSuite Sentiment 80

Convince & Convert

AUGUST 18, 2010

Better question: How can we optimize and improve our existing social media programs? Better question: How can we encourage existing customers to truly engage with our clients on the social Web? Better question: How can we encourage existing customers to truly engage with our clients on the social Web?

Questions 160

Questions Social Media Consultant Education 160

Laurel Papworth

APRIL 26, 2011

How do you respond to a negative comment in an online community, on Facebook? Shut the Page down, ban the commenter, suck up to them? Another common question is how to be “authentic, honest, transparent&# and human yet corporate-y. Ignore the negative social media commenter. Remove the comment, Ban the commenter.

Communities 112

Communities Comments Badge Airlines 112

Convince & Convert

NOVEMBER 6, 2017

Trust is a valuable currency these days, and through going live, you can make some hefty deposits into your brand bank. Here’s a live episode I did with our client LifeStraw where we answered questions from fans and demonstrated their product. Join us and share your questions and comments below!

B2B 225

B2B Company Facebook Video 225

Waxing UnLyrical

OCTOBER 10, 2012

My Public Relations Concentration students ( and others) at Curry College have gotten used to seeing circles, underlines, question marks, and various other editorial notations including snarky comments on virtually every paper that they send my way. Perception is, in the eyes and mind of the beholder, reality.

Widget 230

Widget Banking Flickr Class 230

Jon Loomer

DECEMBER 3, 2019

A prospective customer lands on that page and asks a simple question: Why should I trust that you can fix my problem? Create a list of the five or 10 most common questions that you get from prospective customers. Write blog posts that address solutions to those questions. You are building a bank of potential customers.

Facebook 176

Facebook Training Cost Buy 176

Writtent Blog

MAY 18, 2021

Shop our vast inventory of walkers and accessories online and feel free to contact us with any questions you may have regarding the renting process. The post Agree to comment on this clue here you a final agreement is this website. This is a brief overview of our rental agreement terms. appeared first on Writtent.

Comments 40

Comments Syndication Cost Hosting 40

Hootsuite

APRIL 20, 2020

Ask questions or post a poll. Then you can engage users by replying to their questions and comments. But they can also write comments on business pages, or send businesses private messages. To respond to comments: Click Neighbour comments in the left menu. Choose a comment and select Write a reply.

How To 145

How To Metrics Reputation HootSuite 145

Ignite Social Media

FEBRUARY 9, 2021

Once the concert began, viewership in the second hour doubled with over 66k streamers watching and commenting. It was clear from the comments that the audience was a large mix of Miley and football fans. Brands Banking on TikTok. At the conclusion of the event, the NFL TikTok account gained over 200,000 followers (from 5.7M

Trends 85

Trends Social Media Health Care Eventful 85

The Realtime Report

APRIL 11, 2019

The question that small businesses face, though, is whether to invest in paid social media marketing: Can you pay your way to social media success? Mitigate damage from any negative comments. Does Organic or Paid Social Media Work Better for Small Businesses? By Kirsten Herhold. Respond to feedback in a timely fashion.

Small Business 133

Small Business Organization Social Media Authentication 133

Pam Moore

MAY 30, 2018

It's how you respond to their Facebook Messenger private messages on your Facebook business page, Instagram or blog comments, tweets, posts on your Facebook page… or ignore them. So let me ask you the question again… do you need a personal brand? Do you have a personal brand? Do you need to worry about your personal brand?

Authentication 124

Authentication Brands Training Social Networking 124

ProBlogger

JULY 24, 2012

Your honor, if it pleases the court, I’d like to contend that that’s a leading question. Disable comments. In the past, whenever I did I’d usually receive a comment from the other blogger, thanking me for the link. That would be the comment in its entirety: some variation of “Thanks for linking to me.”. The remaining 1.8%

Comments 41

Comments Blogger Forums Engagement 41

Sprout Social

MAY 14, 2020

Let’s dive more into the world of social media engagement so we can better understand these questions: What is social media engagement? Interaction with your posts: comments, likes, shares. Interaction with other Pages: mentions of your Page, commenting on other Pages’ posts. And that’s what the two brands are banking on.

Engagement 143

Engagement Social Media How To Metrics 143

Pam Moore

MARCH 2, 2020

I answer these questions and more in episode 170 of the Social Zoom Factor podcast. They do not show up on Instagram or LinkedIn every day to “like” your posts and comment on your links bragging about your achievements. You must earn trust and continually nurture their spirit, heart and bank account.

Content 78

Content Authentication Marketing Training 78

Pam Moore

MARCH 2, 2020

I answer these questions and more in episode 170 of the Social Zoom Factor podcast. They do not show up on Instagram or LinkedIn every day to “like” your posts and comment on your links bragging about your achievements. You must earn trust and continually nurture their spirit, heart and bank account.

Content 78

Content Authentication Training Template 78

Waxing UnLyrical

JUNE 20, 2016

Why: “In fact, today I think it’s not so much the question of whether one should or shouldn’t ‘integrate’ one’s communications. Please share in the comments below. Bedazzled Tactics Do Not Better Integrated Communications Make. It’s how to do it better and more effectively,” I wrote in this recent WUL post.

SMS 105

SMS Retail Banking ROI 105

Waxing UnLyrical

JULY 25, 2016

Why: “Benchmarking is the PR professional’s best tool for combating the dreaded ‘so what’ question,” writes Kristin Maguire for iQ Media. Please share in the comments below. Have you seen any great measurement case studies lately? Image: Anastasia Zhenina via Unsplash, CC Zero.

Case Study 100

Case Study Study Banking Metrics 100

Laurel Papworth

SEPTEMBER 4, 2014

Or at least making catty comments about other singing reality TV shows! Post this question up on your personal Facebook profile or Twitter account: Hey guys I’m thinking of getting a new phone. It’s not just Technology wars – bank wars. Brand Tribe War – Samsung vs Apple. ” I’d love a copy.

Social Media 110

Social Media Microsoft Apple Banking 110

The Realtime Report

NOVEMBER 10, 2016

Converting those visitors into customers and actually banking sales however can be more difficult than you think. The blog section should have comments enabled to allow customers and visitors to discuss. Interact with potential customers and always take the time to answer questions on social media. Embrace Social Commerce.

Conversation 104

Conversation Tips Content management systems Banking 104

Keyhole.co

MARCH 18, 2023

Step 4: Grow your audience by engaging with them in comments. We suggest creating a content bank with all your ideas to ensure that you never run out of ideas. A content bank is basically a digital asset where you can put in all your content ideas and topics to get content inspiration later when you’re out of ideas.

LinkedIn 52

LinkedIn CPM CPC Hashtag 52

Keyhole.co

MARCH 18, 2023

Step 4: Grow your audience by engaging with them in comments. We suggest creating a content bank with all your ideas to ensure that you never run out of ideas. A content bank is basically a digital asset where you can put in all your content ideas and topics to get content inspiration later when you’re out of ideas.

LinkedIn 52

LinkedIn CPM CPC Hashtag 52

Hootsuite

AUGUST 19, 2021

Community management (engaging with followers, answering DMs and comments). Community management usually involves monitoring inboxes and replying to DMs , engaging with post comments and mentions, interacting with other users, and moderating discussions. Creating a business bank account (optional, check with an accountant).

Social Media Management 136

Social Media Management Social Media How To Template 136

agora pulse

NOVEMBER 15, 2019

They inspire tons of comments. In contrast, publishing memes that resonate with your audience tends to provoke comments. Since the most popular memes are easily recognizable, they form part of a knowledge bank that your audience can draw from. Write captions that invite comments. View this post on Instagram. ?? ?? ??.

Meme 95

Meme Instagram Engagement Publishing 95

agora pulse

JANUARY 8, 2019

Your next goal can be to get users to interact with your brand online, ask questions, give feedback or sign up for your email list. An example of an ad campaign that can be measured this way is this one by the Bank of America. Let us know in the comments! Tracking customer engagement. Tracking Social Media ROI.

ROI 87

ROI Social Media Industry Insurance 87