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5 Ways to Humanize Your Brand on Twitter

Convince & Convert

True, scrutiny is magnified when community and content managers become a voice for large brands. Add your community or content manager’s Twitter handle to the bio. If you’re a smaller company you might consider using your headshot as your avatar. Include the community manager(s) face(s) in the Twitter background.

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PLE

Buzz Marketing for Technology

Its awesome to have a lot of friends, and even more so being active in the hottest blog communities. But with messages coming in from other MyBlogLog members & the communities you follow, on top of your many friend requests and updates, we understand that sometimes all those alerts can be a bit much. XOXO, Tilly.

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Customer Experience Management Explained [11 Top Tips]

Hootsuite

This allows customers to get instant feedback on their FAQs. If you can, giving your chatbot a likable avatar is an easy way to improve the customer experience. And you’ll stay relevant within the communities you’re a part of. Chatbots have a ton of advantages when it comes to engaging your customers. Source: Heyday.

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How to create social media chatbots that enhance and improve customer service

Sprout Social

These bots are simple to set up, intuitive for customers to use and can solve repetitive tasks like answering FAQs. If people need to reach out to us overnight, chatbots allow us to provide customers an immediate response,” said Carollyn Montales , the Online Community Management Senior Specialist at Southern California Edison.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

Even though we're all just the text of our name or a simple avatar/pic to each other, we're all real people inside. We've been talking about what “our community&# looks to our blog for, and a quick peek at the blog analytics showed me that over 60% of visitors are first timers and not long time readers.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

You have to create content, be part of many communities, and proceed incrementally. Too often we see social media strategies that involve putting photos into Flickr, videos into YouTube or the creation of a Facebook application and then never revisiting the environment to engage with the communities around this content.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

You may be influential in social media and your children more in “Avatar&# or &# gaming&#. 2- So what we do for clients is we would identify the 100's to 10 000's relevant and influential people in a given community (topic/vertical/ around a passion) and 3- Then we would map back their customer database.