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Why Influence Mining is the Next Gold Rush | social crm | Social.

Convince & Convert

What do you think about influence mining, and its applicability for your business? Where I see influence mining as being a more practical application is in outreach. How can those dollars be spent more efficiently by matching products to interests? Customer service? Knowing whether to respond to or ignore negative comments on a blog?

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5 Ways to Use Automated Internet Marketing Software in Managing Social CRM and Sales Leads

Koka Sexton

Businesses that embrace social customer relations management generate more traffic due to enhanced communication strategies. A good social crm helps businesses improve their customer engagement and interactions. The increased traffic requires good communication systems in order to meet their demands.

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Announcing The Socialized Business Podcast

Justin Levy

Industry experts, Justin Levy and Michael Brito , lead the charge along with special guest, Jason Keath , by giving practical advice on how companies can create their own social business strategy that will push them well beyond their competition.

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Are We Making Our Fans Work Too Hard?

Convince & Convert

But, CKE ignores all of that installed base and decides to go it alone, forcing its customers to become aware of, download, and utilize its very own application? Why would you erect that many barriers to participation? Why not just launch a tattoo-based loyalty program, where customers that get inked with pictures of burgers get discounts?

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The 3 Building Blocks of Social Business Evolution

Convince & Convert

All the technology, collaboration software and community applications deployed behind the firewall will not be effective unless there is a fundamental shift in the way employees think, interact with one another and communicate. Are they looking to roll out a collaboration application that will eventually replace their intranet?

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2011 Q1 Review: SocialFish clients and work

SocialFish

Avectra –We’re working with Avectra on an ambitious project to explore the implications of Social CRM for associations. We’ve been consulting with them on Social CRM trends and applications, we held an in-person group discussion with association executives who are on the front lines of these changes.

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Link Love Monthly: Best of March 2011

SocialFish

10 Applications For Your Facebook Event Page (Event Manager Blog). Real-Time Analytics For Social Plugins (Facebook Developer Blog). The State and Future of the Social Media Management System Space (Jeremiah Owyang). 29 social networks that have at least one million visitors per day (Royal Pingdom). Bitly Blog).

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