Analytics Lithium Marketing Social CRM 
Dave Fleet
JULY 5, 2010
In recent months we’ve seen several interesting moves within the social media monitoring/social CRM space. Lithium Technologies. Heartbeat – a web-based social media monitoring and engagement dashboard (see my review of Sysomos MAP and Heartbeat ). Strong analytics. Acquired by. Jive Software.
Net-Savvy Executive
MARCH 30, 2011
The Radian6 deal says a lot about interest in social CRM, or the integration of social media monitoring and customer relationship management. Salesforce joins SAS in making a serious move to tie social media analysis to nuts-and-bolts business operations. Nobody else does the one-stop social media shop like they do.
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