Sprout Social

JANUARY 11, 2024

This includes sentiment analysis, unsatisfactory responses and your top reps. Collaborative features coupled with powerful team analytics can likewise help your reps stay on target and keep a pulse on what’s working (and what’s not). Zendesk Zendesk is best known for its in-depth knowledge base capabilities.

Software 85

Software Tools Knowledge Base Hubspot 85

Sprout Social

JANUARY 10, 2024

For example, social listening tools powered by conversational analytics help brands monitor hashtags and feedback to quickly identify negative comments and respond. Lastly, integrated complaint management software and searchable knowledge bases will ensure your agents have all the customer information they need in one central place.

Reputation 105

Reputation System Brands Knowledge Base 105

Sprout Social

JUNE 8, 2023

Social listening enables brands to track brand mentions (direct and indirect) to proactively address issues before they arise and conduct sentiment analysis to give you a deeper understanding of customer perceptions, inform product development and improve how you deliver customer service. Understand your customers.

Social Media 118

Social Media Tools Brands Knowledge Base 118

Sprout Social

JANUARY 5, 2023

However, it’s notable that a good chunk of those burrito mentions has a negative sentiment. Paying attention to positive and negative sentiments around your brand is crucial. It’s easy to get stuck in a bubble when it comes to your brand and sentiment. Not to mention demographics and general sentiment around your brand. .

Social Media 83

Social Media Sentiment Hashtag Analysis 83

Razor Social

APRIL 17, 2019

NLP systems are still not good at detecting the sentiment of text or spoken word. It typically contains a knowledge base with a set of rules for applying the knowledge to each particular situation. AI and Analytics. Descriptive analytics has been around for a long time. Speech Interpretation.

Marketing 109

Marketing Software Data Curation 109

Keyhole.co

NOVEMBER 18, 2021

Instead of relying on spreadsheets and screenshots from influencers, influencer marketing platform Keyhole helps brands measure and optimize influencer marketing campaigns with analytics data. Any red flags, such as negative sentiment or fake followers can be vetted at the beginning. Pricing – Customized. . #2. Top features: .

Influencer 124

Influencer Campaign Tools API 124

Convince & Convert

AUGUST 18, 2010

When doing this, you build the trust that you are a knowledge base, and clients will begin to view you as a partner: whether its in education, strategy, planning/development or execution. I mirror your sentiments. I think showing the different questions to ask will help PR firms define overall goals much more efficiently.

Questions 160

Questions Social Media Consultant Education 160