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How to create a complaint management system to protect your brand reputation

Sprout Social

So, how do you manage complaints in a way that resolves your customers’ issues efficiently and effectively? In this article, we’ll provide a breakdown of a complaint management system and offer tips to improve your reputation managemen t processes. What is the importance of a complaint management system? Complaints happen.

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Conversational analytics: How to use social listening for brand insights

Sprout Social

Within these tools, conversational analytics harnesses the power of customer conversations and discussions by identifying and tracking hidden brand insights. Continue reading to see how conversational analytics impacts your business by leaning into social data for rich insights and empowering business leaders to make strategic decisions.

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3 Vital Pieces of Tech for Every Modern Business

The Realtime Report

API Gateways For Secure Online Applications It is now estimated that approximately 94% of all enterprises use cloud-based IT systems. It is combined in the BI platform and then subjected to complex analytical processes. This involves storing and running applications, software, and microservices online.

API 103
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Best Practices for Managing Help Desk Tickets

The Realtime Report

A help desk is a system that organizes customer information to help businesses respond to client issues more quickly and effectively. Improved quality — When customers turn to your help desk for assistance, you are able to look into their issues and use information gathered to improve the quality of your goods and services.

System 91
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Delivering on The Promise of Artificial Intelligence

The Realtime Report

He addresses how to manage this transformation, step-by-step, covering such issues as: Customer Experience – Customer experience is hard to get right and easy to get wrong. Employee Productivity – AI and efficient knowledge retrieval systems can enhance productivity across a range of tasks. He lives in Carlisle, Massachusetts.

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A Privacy-First Digital Marketing Landscape

Dave Fleet

The privacy issues related to social are myriad and layered (see: The Social Dilemma ), and have been further compounded recently by COVID-19 misinformation, the weaponisation of social media by state actors, domestic political pot-shots and by the ongoing whiplash-inducing saga that is TikTok. Social media issues just scratch the surface.

Privacy 195
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The role of AI in creating a more human customer experience

Sprout Social

Predictive analytics Predictive analytics understands patterns in customer behavior to anticipate future customer needs. AI systems use machine learning to automate subtasks such as topic extraction, feature classification and text parsing necessary for text analysis and sentiment analysis.

Sentiment 102