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Conversational analytics: How to use social listening for brand insights

Sprout Social

Within these tools, conversational analytics harnesses the power of customer conversations and discussions by identifying and tracking hidden brand insights. Continue reading to see how conversational analytics impacts your business by leaning into social data for rich insights and empowering business leaders to make strategic decisions.

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Does Your Content Suffer From Performance Issues?

Firebelly

Is it able to penetrate your target demo? Blog content marketing conversation metrics real time analytics' In a world gone crazy over content, smart marketing people are asking a deeply existential question – what happens to my content once I set it free? The questions include: Does it arouse interest from your audience?

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How to Automate DMs on Social Media

Hootsuite

Automating also allows you to keep track of customer queries and complaints, so you can quickly address any issues that arise. Use your analytics Keep an eye on your analytics, and use them to inform your DM strategy. Chatbot analytics provide insight into how users interact with your chatbot. Source: Heyday 8.

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What Is Social Media Analytics In 2022 & Why Is It Important?

Keyhole.co

Hence, understanding what social media analytics are, how to interpret them, and how to use them to increase traffic and sales is just as important as implementing any social media strategy. In this post, we’ll shed light on how to comprehend social media analytics and use the data to scale your business and rise above the competition.

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How to create a complaint management system to protect your brand reputation

Sprout Social

So, how do you manage complaints in a way that resolves your customers’ issues efficiently and effectively? Promptly responding to, and addressing your customers’ specific issues can turn a negative experience into a positive one. It will also demonstrate your commitment to resolving issues and delivering a positive experience.

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Khoros as a Social Media Management Tool: Our Honest Review

Ignite Social Media

Channel Breakdown Average Duration Time Topic Analysis Topic Focus Issues Emotion Context Significant Terms Sentiment Breakdown Total Contacts Made (by Team Member) . Unfortunately, I could not find any resources on the pricing of Khoros, and it appears to be gated information, meaning you would need to set up a demo. .

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Khoros as a Social Media Management Tool: Our Honest Review

Ignite Social Media

Channel Breakdown Average Duration Time Topic Analysis Topic Focus Issues Emotion Context Significant Terms Sentiment Breakdown Total Contacts Made (by Team Member) . Unfortunately, I could not find any resources on the pricing of Khoros, and it appears to be gated information, meaning you would need to set up a demo. .