Sprout Social

JANUARY 10, 2024

Turning a negative situation into a positive outcome will help win their loyalty and maybe even earn your brand public praise on social media. For example, Southwest Airlines’ quick response to a customer complaint about a long bag check line reassured the unhappy client they were committed to serving them as quickly as possible.

Reputation 106

Reputation System Brands Knowledge Base 106

Convince & Convert

MARCH 28, 2012

Recently I needed to change a flight with United Airlines. So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines. According to a report focusing on online casual and social games from market research firm Newzoo , 126 million Americans, or 87% of the 145 million U.S.

CSR 128

CSR Airlines Loyalty Hashtag 128

Convince & Convert

MARCH 28, 2012

Recently I needed to change a flight with United Airlines. So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines. According to a report focusing on online casual and social games from market research firm Newzoo , 126 million Americans, or 87% of the 145 million U.S.

CSR 127

CSR Airlines Loyalty Hashtag 127

Diva Marketing Blog

DECEMBER 22, 2013

Nope, it''s not a new innovative social network strategy (that would be a miracle of miracles!). Pull off the pretty red bow and you''ll find social networks with funny names like blogs, Twitter, Facebook, Foursquare, Google+, LinkedIn, Instagram and Pinterest. The store that places public service ahead of profit.

Social Media 67

Social Media Airlines Film Foursquare 67

Pixlee

FEBRUARY 9, 2017

For brands like these, loyalty runs deep and they usually can expect automatic adoption of products upon each new release. This can take shape in the form of online lifestyle clothing brands that feature indie designers, who use their social networks to gain word of mouth.

Brands 40

Brands Airlines How To Apple 40

Convince & Convert

SEPTEMBER 11, 2011

The most recent example was from B2B social media thinker Paul Gillin who wrote a post unveiling the flaws in Klout’s ranking scheme. Why do you think billions are invested every year in loyalty programs (tiered treatment) and credit scores (tiered treatment)? How the hell does that work without something like Klout?

Klout 161

Klout Nielsen Influencer Social CRM 161

Mindjumpers

AUGUST 9, 2012

As last week’s tip suggested, for an identity to work on social media, you have to remember one crucial fact about social media: it’s personal. Most social networks started as a space for people to connect with other people in private. Personality creates loyalty. But the post has close to 30,000 likes.

Social Media 235

Social Media Loyalty Airlines Marketing 235