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Customer Satisfaction: Social Media Websites Rank Among The Worst

The Realtime Report

The bad news: social media websites rank among the worst-performing companies researched by the ACSI. to 71, social media outlets are now the fourth lowest-scoring category in the ACSI; consumers are even less satisfied by airlines, subscription TV, and internet service providers. Climbing 4.4%

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Six Links Worthy Of Your Attention #100

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American Airlines once offered an unlimited, lifetime first class seat for a paltry half-million or so. Faced with bankruptcy--and realizing this deal costs the company a million or more a year--American decided to try and shut them down. How Yahoo Killed Flickr and Lost the Internet - Gizmodo. american airlines.

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10 Travel Influencers Your Brand Should Partner With

Pixlee

An expert on how to do luxury travel using airline miles, he has partnered with many credit card companies and airlines to highlight this. She’s been featured by The Daily Mail, WeAreTravelGirls, Yahoo and TripAdvisor with an Instagram account followed by 31K smitten fans. Instagrammers. Jay Alvarrez. million fans.

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The Worst Malware Ever (and What It Teaches Us About Malware of the Future)

The Realtime Report

Though some systems were able to recover in a comparable timeframe, others remained out of service for much longer; for instance, Bank of America’s ATMs and Continental Airlines communications systems were both rendered useless. Within 15 minutes of being released into the wild, SQL Slammer essentially crashed the internet.

Banking 87
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The Worst Malware Ever (and What It Teaches Us About Malware of the Future)

The Realtime Report

Though some systems were able to recover in a comparable timeframe, others remained out of service for much longer; for instance, Bank of America’s ATMs and Continental Airlines communications systems were both rendered useless. Within 15 minutes of being released into the wild, SQL Slammer essentially crashed the internet.

Banking 79
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Reputation Management with Dissatisfied Customers and Word of.

Techipedia: Tamar Weinberg

Here are three cases that were blown way out of proportion but could have been handled a lot better if the companies thought of the consequences before acting. There’s a bottom line: it’s a lot harder to sweep your mistakes under the rug, especially as a company in a world of conversing markets.

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Mobile Breaks Search. And Your Brand

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"Each new generation of technology - each new ecosystem - is a step change in scale, and that new scale makes it the centre of innovation and investment in hardware, software and company creation. If you're not an airline, bank etc. to a handful of Web portals ( AOL , Yahoo , etc.), From stability to rapid ongoing change." .

Mobile 40