Reputation Management with Dissatisfied Customers and Word of.
Techipedia: Tamar Weinberg
MAY 19, 2008
Here are three cases that were blown way out of proportion but could have been handled a lot better if the companies thought of the consequences before acting. There’s a bottom line: it’s a lot harder to sweep your mistakes under the rug, especially as a company in a world of conversing markets.
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