article thumbnail

You Are The Company That You Keep

Twist Image

It's a question of scruples: is what you do off of the company's time any of the company's business? I'm currently reading Jeff Jarvis ' latest business book, Public Parts , and it is - without question - challenging me to think very differently about the concept of privacy. You are the company that you keep. The lesson?

Company 102
article thumbnail

Facebook Customer Satisfaction Score Hits Record Low

The Realtime Report

Facebook was already the lowest-scoring e-business company on the index, and this year suffered the largest decline in customer satisfaction, dropping 8% to a satisfaction level of only 61 (out of 100). Scores for other social media companies include: YouTube (73), Pinterest (69), LinkedIn (63) and Twitter.com (64). from last year.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Customer Satisfaction: Social Media Websites Rank Among The Worst

The Realtime Report

The bad news: social media websites rank among the worst-performing companies researched by the ACSI. to 71, social media outlets are now the fourth lowest-scoring category in the ACSI; consumers are even less satisfied by airlines, subscription TV, and internet service providers. Climbing 4.4% Google+ has remained the same at 71.

article thumbnail

This Week in Social Media – 5/8/2013

Social Media Marketing

Salesforce has unveiled a Communities solution for the enterprise , which leverages its Chatter platform and other products to create portals that will allow external conversations to be brought into the company more seamlessly. Facebook has published a guide for journalists and media companies to better engage readers.

article thumbnail

As with all such agreements, there should be two copies.

Writtent Blog

60] Jet Airways was listed on the Bombay Stock Exchange and became public company on 28 December 2004.[8] 8] After the Government lifted the foreign ownership limits on Indian airlines to 49% from the previous 40%, the airline moved to raise funds via an IPO.[31] billion, instantly making Naresh Goyal a paper billionaire.[33]

article thumbnail

10 Tips for Providing Top-Tier Twitter Customer Service

Sprout Social

Your responses both reflect on your company and determine whether or not your customer sticks around, after all. Mind Your Customers’ Privacy. That said, this removes the sense of privacy afforded by phone or email support. Search for common misspellings of your company name. When in Doubt, Be Human.

Twitter 98
article thumbnail

Why Aren’t You Using the New Twitter Customer Service Features?

agora pulse

People are asking for it : Did you know companies are struggling to keep up with queries sent to their customer service channels? Last year Twitter teamed up with Applied Science to create a study relating to customer service on Twitter and the airline industry. These are many missed opportunities left on the table.