Sprout Social

JANUARY 10, 2024

For example, Southwest Airlines’ quick response to a customer complaint about a long bag check line reassured the unhappy client they were committed to serving them as quickly as possible. In the end, the customer said the wait wasn’t too long and even praised the airline’s friendly employees.

Reputation 105

Reputation System Brands Knowledge Base 105

Sprout Social

AUGUST 19, 2020

For instance, KLM Airlines used it to provide customers with boarding passes, check-in notifications and updates about their flight status. Combined with the addition of a “Send Message” button for easier communication, the airline company was able to see a 5-point higher average Net Promoter Score on Messenger than its initial goal.

Facebook 143

Facebook How To Airlines Survey 143

Talkwalker SM

MAY 26, 2016

The companies with the largest numbers of brand advocates are able to get up to 264% more earned impressions compared to other brands (2012, Whitegate ). If you’re looking for a social listening tool to help you do just that, contact us for a free demo of our comprehensive text and visual analytics platform.

Analytics 68

Analytics Influencer Apparel Airlines 68

Hootsuite

MAY 16, 2023

Over 2,000 executives surveyed attribute 63% of their companies’ value to their online reputations. And you’ll create an online reputation that endears your company to your customers. Your organization’s online reputation is built on the references people make about your company. The stakes are high.

Reputation 108

Reputation Social Media HootSuite Sentiment 108

Hootsuite

AUGUST 29, 2023

Book a Demo What can you use Facebook auto reply for? On top of that, 66% say they’re more likely to do business with or purchase from a company they can contact via messaging. The airline has a virtual chat set up to answer common customer service questions and comments. Try Hootsuite’s Inbox today. Try it free today.

Issues 87

Issues HootSuite Facebook How To 87

Hootsuite

JUNE 29, 2023

candidates won’t work for a company with a bad rep. No wonder internationally beloved toy company Lego reported a 17% growth in 2022. Because it’s a candy company? View this post on Instagram A post shared by The Hershey Company (@hersheycompany) How can you brand give back and participate? Get a free demo 8.

Reputation 106

Reputation Strategy Brands HootSuite 106

Sprout Social

APRIL 6, 2023

Given that customers prefer to message companies directly, bot marketing can help resolve customer queries more efficiently while meeting your customers when and where they need you. For example, portable blender company, BlendJet, saw their average order rates increase 17% and sales 15% after deploying a Facebook chat plugin.

Marketing 81

Marketing Airlines Conversation Team 81