Convince & Convert

MARCH 28, 2012

Recently I needed to change a flight with United Airlines. So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines. According to a report focusing on online casual and social games from market research firm Newzoo , 126 million Americans, or 87% of the 145 million U.S.

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CSR Airlines Loyalty Hashtag 127

Convince & Convert

MARCH 28, 2012

Recently I needed to change a flight with United Airlines. So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines. According to a report focusing on online casual and social games from market research firm Newzoo , 126 million Americans, or 87% of the 145 million U.S.

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CSR Airlines Loyalty Hashtag 126

Social Media Marketing

MAY 8, 2013

Industry News Content is always challenging to develop for social media, but what about the efforts you''re undertaking for engaging fans? Here are 7 ways to improve your social media engagement. Being a community manager is more than just posting to social networks on behalf of brands.

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Social Media Automotive Klout Flipboard 160

Laurel Papworth

AUGUST 28, 2011

Do online communities overreact? My view is that there are deeper issues here -Qantas brand voice on social media is not their traditional marketing voice. Staff should be backed on social media and the Community is NOT always right! Staff should be backed on social media and the Community is NOT always right!

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Twitter System Airlines Social Networking 102

Talkwalker SM

SEPTEMBER 7, 2016

Yet how do you make the most of this social network? Based on Talkwalker’s new and improved Instagram analytics (and our own appreciation), here are 10 brands killing it on Instagram to kickstart your social media strategy for the last months of 2016. How do you regularly produce engaging content? Adidas (@adidas).

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Instagram Brands Sports Travel 60

Techipedia: Tamar Weinberg

MAY 19, 2008

Case #2: Continental Airlines Kicks Toddler Off Plane for Talking Too Much Now this just disappoints me. An eighteen-month-old boy and his mother were thrown off a Continental Airlines flight because a flight attendant couldn’t stand the little boy saying “bye plane&# throughout her safety instruction speech.

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Reputation Airlines Digg MySpace 100

Sprout Social

NOVEMBER 1, 2016

Whether you’re a hotel, airline, destination or car rental service, word-of-mouth marketing is crucial to the success of your business. From inspiration to reminiscing, travelers turn to social media throughout every step of their journey. 5% switched airlines. Nowadays a lot of that conversation is taking place online.

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Travel Class Social Media Hotels 40

Koka Sexton

MARCH 19, 2012

What I mean by that is companies understand the need to open up social channels in places like Twitter and Facebook. They understand that their prospects and customers are increasingly leveraging social networks to share information and communicate with eachother. Social media as a support channel.

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Press Release Skills Yammer Social Networking 96

Pixlee

FEBRUARY 9, 2017

Whether cult-like or otherwise, the key is that when building lifestyle brands you’re really building online communities of likeminded individuals at their core. Like most everything else nowadays, these types of communities are likely to flock towards the online world.

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Brands Airlines How To Apple 40

The Realtime Report

JULY 25, 2012

Gatwick Airport recently became the first European airport to use the social network Soundcloud by releasing a series of audio books for kids and parents. ” This campaign is timed to focus around families traveling during this summer’s school holidays.

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Publishing Travel Tumblr Campaign 187

Twist Image

FEBRUARY 21, 2014

Online social networking took hold and these stories were further exasperated. In fact, when I have a customer service issue, I am prone to not post it online, as I don''t feel the need to leverage my community to get a response or a desire to publicly call any one brand out. communications. online social networking.

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Case Study Airlines Issues Publishing 75

Laurel Papworth

JANUARY 14, 2010

Situation: Internet users now spend 17% of their surfing time on social network and blogging sites, nearly triple the percentage of time spent on such sites a year ago, according to Nielsen. Over 44% of Internet users are active in social media. companies use Facebook and 45% Twitter. YouTube: At war with Warner Music Group (8).

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Hotels Tourism Travel Social Media 85

Twist Image

MARCH 2, 2017

Then, they call their travel agent, discuss flight options for an upcoming conference, write them a cheque and their airline ticket arrives via courier several days later. Look no further than Sprout Social 's recently published report, The Q1 2017 Sprout Social Index , which states: . social media. social network.

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Pharmaceuticals Research Airlines YouTube 40

Webbiquity SMM

FEBRUARY 28, 2011

List of Corporate Social Strategists for 2011. Airline. • Morgan Johnston – Manager Corporate Communication at JetBlue Airways. • Bowen Payson – Manager of Online and Digital Marketing at Virgin America. Chemicals. • Kristina Bobrowski – Social Media Manager, Dow Corning. • Alison Buckley – Social Media Manager, Dow Corning.

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List Twitter Brands Microsoft 155

Buffer Social

SEPTEMBER 28, 2016

Click to jump to any section: 10 of the very best Social Media Marketing podcasts. 3 Paid Social Media Marketing podcasts. 3 Community Building & Customer Support podcasts. — 10 of the Very Best Social Media Marketing Podcasts. The Science of Social Media by Buffer. Paid Social Marketing.

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Skills Social Media Hosting Marketing 40

The Marketing Blog

DECEMBER 8, 2007

Share this: StumbleUpon Digg Reddit 2 Comments Filed under Public Relations 2 Comments make my trip January 3, 2008 at 1:30 pm my name is ram mohan, i was searching for good websites on google, this site is providing good cheap air fares on doemstic airlines. Reply Mark December 20, 2007 at 4:11 pm I’m currently looking at web 2.0

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Questions Web 2.0 Startup FeedBurner 100

Bare Feet Studios

OCTOBER 1, 2008

We will have three guest speakers from the mainland, sharing case studies from companies like Dell, Southwest Airlines, and Cisco who are using social communities online for internal and external customers. Speakers Chris Heuer , the founder of Social Media Club and a digital marketing veteran with 14 years of experience online.

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Social Media Tourism Airlines Upcoming 40

Bare Feet Studios

JANUARY 4, 2010

It is part of a international nonprofit organization of social media practitioners and exists to develop and share best practices and ethics on the social web. One of the first goals we had was to get the word out in the community about our organization. Ma Ka Hana Ka ?Ike A Twitter account: @hanabuild. A Facebook page.

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Social Media Flickr Upcoming Transportation 47

Bare Feet Studios

SEPTEMBER 8, 2010

Read this (with a British accent) from JetBlue Corporate Commercialization Officer Robin Hayes: “I think it’s fair to say we were gobsmacked with the success of All You Can Jet,&# says Robin Hayes, the airline’s chief commercial officer. “I would describe that as a nonstop party. Too bad they don’t fly to Hawai?i…

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Social Media Upcoming Conference Viddler 96

Mindjumpers

MAY 3, 2012

Tweet Following post is written by Marianne Vågan, Local Community Manager from Norway and part of Mindjumpers Network. 78% of the internets users were online on a daily basis and 28% visited a social network daily. A report from 2010 says that the usage of social network in Norway is a tad higher than rest of Europe.

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Social Media Airlines Statistics Social Networking 247

Bare Feet Studios

MARCH 21, 2010

She has taken social media by the horns! Polly created a community fundraising event that all of us can support with very little effort while generating a high return – in fact less than two (2!) s entire email to me, as she has generously provided several ways you can share this information with your social networks.

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Feed Feedly Banking Upcoming 62

Mindjumpers

AUGUST 9, 2012

At Mindjumpers, we spent a lot of time on constantly optimising and developing our own take on community management. In the centre of any good community management approach is of course the identity of the brand. Most social networks started as a space for people to connect with other people in private.

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Social Media Loyalty Airlines Marketing 235

Waxing UnLyrical

AUGUST 15, 2019

During the last couple of years, several trends have impacted the way businesses carry out social media marketing. At this time, most marketing-related Stories focus on fitness, fashion, retail, technology, airlines, automobiles, travel, food and drinks. Bottom Line. Infographic via 99firms.com. Image: NeONBRAND via Unsplash, CC0.

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Instagram Airlines Loyalty Marketing 157

Viper Chill

AUGUST 28, 2012

With all the social networks available, guest posting and shiny new things that pop up everyday, it would be good to sift through these and just focus on those that do work. The difference is that it may be a lot harder, and take a while longer, to find those 5,000 people and introduce them to your community. Passion: First.

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Adsense How To Forums Sites 77

Bare Feet Studios

FEBRUARY 9, 2009

Airlines, hotels, and rental car agencies charge a lot more for weekdays than weekends, as they have a captive customer for one and they know that companies are theoretically making money off of their use of said services. Traditionally, people charge businesses more because there is a profit-making agenda on the table.

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Price iPhone Upcoming Instant Messaging 40

Bare Feet Studios

JUNE 7, 2009

The Hidden Costs of Social Media Campaigns I am really proud of Christine’s persistence and the state’s willingness to dip their toes in the water. The additional collaborators (hotels, Hawaiian Airlines , Avis & the bloggers) all gave from their pockets to support Hawaii tourism – of which they are a vital part.

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Social Media Tourism Blogger Upcoming 40

Convince & Convert

JULY 29, 2014

It is generally considered the “professional” social network and is thus populated by a professional userbase. I was, however, quite surprised at the popularity of certain channels — LinkedIn’s version of categories — and how they managed to attract such huge communities on LinkedIn.

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Publishing LinkedIn Content Construction 166

Convince & Convert

FEBRUARY 24, 2010

Southwest Airlines has to coordinate its marketing and customer service response, in real-time, create its own content on its blog and Twitter account, while also dealing with the media jackals. Now, he tweeted it to his 1.6 million followers, and it becomes a national incident in minutes.

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Compete Conference Organization Social CRM 115

Ari Herzog

JULY 26, 2011

Thanks to your participation in the comments, your choosing to link here from blogs and social networking channels, and web standard compliance in numerous areas, this site is ranked in the top 1% of those 1.2 Related articles you may enjoy: Do We Celebrate the Wrong Social Media Tools? million sites. by tannersby Icerocket.

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Tools Klout Metrics Airlines 160

Convince & Convert

APRIL 28, 2010

Would the VP of Customer Satisfaction of Southwest Airlines have called Kevin Smith at home (after he was kicked off a plane for being too portly), if Kevin Smith did NOT have 1.6 Fly more miles, get priority seating on an airline. But now, social media is enabling companies to make influencer outreach a foundational marketing tactic.

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Social Media Strategy Influencer Social CRM 147

agora pulse

DECEMBER 27, 2019

The worst thing you can do when you are new to a group is to violate the community’s procedures. Like every social network, LinkedIn has its own official rules of conduct. But most LinkedIn etiquette expectations come from the LinkedIn community. Content on each of your social networks needs to be unique.

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Social Media Tips Hashtag LinkedIn 152

Convince & Convert

AUGUST 10, 2010

Personally, I had a problem with an airline recently. Cheers, Sheldon, community manager for Sysomos [link] 40deuce I agree that influence mining will definitely be a huge thing in the next year or so. But now, it’s not based on assumptions, we can categorize based on real data. I called and emailed, and received no response.

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Social CRM Influencer Klout Social Media 133

Sprout Social

MAY 3, 2017

If you’re a business-to-business company, LinkedIn may be a favored social network. The most recent case of this is United Airlines’ handling of a passenger being forcibly removed from a flight. When you use the right social media management tools like Sprout Social, you can easily monitor and track your PR efforts.

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Social Media Press Release Influencer Airlines 99

Hootsuite

MARCH 27, 2020

(Please note that if you’re looking for information better suited to a social media PR crisis, our guide is over here.). More than ever, real-world catastrophes play out on social media in real time. As social media professionals, our job is to help our audiences and communities come through hardship together.

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Social Media How To Policies Team 145

Laurel Papworth

NOVEMBER 22, 2009

We look at Freemium revenue in social networks and online communities including asking that: if freemium is the business model of giving it all (or most) of the services away for free , how can you then charge for it? Monetizing social networks. Social Media Monetization: Craigslist hits $100m (2).

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Social Media Social Networking Flickr Vimeo 98

Convince & Convert

JULY 8, 2016

Today, we’re welcoming Convince & Convert’s Community Manager, Christin Kardos. As Community Manager, Christin is a wizard at engaging Convince & Convert’s audience via social media. Today, she’ll share how she does it all, plus the skills every great community manager needs.

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Engagement How To Groups Groups 104

Laurel Papworth

JANUARY 11, 2012

Everyone from time to time has made a teensy little negative tweet on Twitter or status update on Facebook or some other online community against a company. Really anything political is ripe for user generated anti ads, or even activist community anti ads. How’s your social media monitoring coming along hmm?

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Advertising List Social Media Tourism 109