An Airline that Genuinely Delights Passengers using Social Media
Convince & Convert
MARCH 7, 2014
Greg Hounslow , Emerging Media Advisor at WestJet , joins the Social Pros Podcast this week to discuss fostering a sense of community with social media amongst guests, how social media can enhance customer relations, and the value of giving customers a pleasant surprise every once in a while (and the measurable ROI there). Greg Hounslow, WestJet @greghounslow.