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How Social Media and Smartphones Breed a Petri Dish of Negativity

Convince & Convert

APRIL 13, 2013

Even with your commitment to humanization, social outreach, customer experience and all the rest, you’re still getting more angry missives than ever. It’s certainly true in the airline industry, where LA Times reports that complaint volume is up 30% year-over-year. Psychologically, it all adds up. This trend will not ebb.

Social Media

Social Media Airlines Social CRM Avatar

Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

APRIL 28, 2010

Would the VP of Customer Satisfaction of Southwest Airlines have called Kevin Smith at home (after he was kicked off a plane for being too portly), if Kevin Smith did NOT have 1.6 Fly more miles, get priority seating on an airline. But now, social media is enabling companies to make influencer outreach a foundational marketing tactic.

Social Media

Social Media Strategy Influencer Social CRM

How Social Media and Smartphones Breed a Petri Dish of Negativity

Convince and Convert Blog: Social Media Strategy and Social Media.

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