agora pulse
MAY 15, 2017
With the discovery that — yes, social media isn’t a fad — more and more businesses have decided to hire a full-time social media manager. If you indeed are shaky on how to judge the skills of your future social media manager, here are some good guidelines for you to follow.
Buffer Social
MARCH 19, 2020
Social media is such an important communication tool in 2020, and we know as we all try to navigate unexpected and unprecedented challenges, many of your customers and teammates will turn to social media for some form of support. So what does social media management look like over the coming weeks and months?
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Unmetric
MAY 28, 2019
This airline company follows a customer-centric approach to social media and tries to respond to customer queries quickly. Additionally, Etihad also uses influencers and its own cabin crew members on social to pique interest about the airlines. Then how is it that Tesla is so good at social? Etihad Airways.
Sprout Social
JANUARY 10, 2024
For example, Southwest Airlines’ quick response to a customer complaint about a long bag check line reassured the unhappy client they were committed to serving them as quickly as possible. In the end, the customer said the wait wasn’t too long and even praised the airline’s friendly employees.
Keyhole.co
JUNE 19, 2023
It goes beyond just monitoring social media platforms for brand mentions and hashtags. Often, social media managers leverage social listening tools like Keyhole to track certain #hashtags, @mentions, and much more. Qatar Airways This airline is well-known for its outstanding social media customer service.
Sprout Social
AUGUST 9, 2019
If you use a third-party social media management platform like Sprout Social , then you’ve experienced the use and limitations of APIs. The advantage of software built on social media APIs is that you’re able to view multiple accounts in one place. APIs can make your life run a little smoother.
Sprout Social
NOVEMBER 1, 2016
Whether you’re a hotel, airline, destination or car rental service, word-of-mouth marketing is crucial to the success of your business. From inspiration to reminiscing, travelers turn to social media throughout every step of their journey. 5% switched airlines. Nowadays a lot of that conversation is taking place online.
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