Sprout Social
JANUARY 10, 2024
Active listening techniques can also aid understanding and ensure you’re on the same page. Also offer customer service skills training that covers topics like active listening, empathy and problem-solving. And a knowledge base or a self-service portal integration will equip your agents with relevant information, solutions or FAQs.
SocMed Sean
JANUARY 21, 2019
SocMedSean - Social.Media.Sean The KISS Method For Determining Social Media ROI Attend any corporate meeting on social media initiatives and it’s likely that you’ll hear a question or two along the lines of “how is this selling us more product” or “what’s the ROI on these activities”?
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Oktopost
NOVEMBER 8, 2021
To be able to see your owned, earned and paid social activities side by side in a consolidated view will be such a game changer for any B2B player. Follow a super easy setup here and explore all available metrics and dimensions in our knowledge base. Just imagine how much fresh perspective and actionable insights it can offer!
Oktopost
APRIL 21, 2020
Instead of adding new members to Salesforce Campaigns based on social conversions via tracked forms, Oktopost will now do it based on social media activities such as click, reactions, comments and shares. For other questions about the new Salesforce integration, make sure to check out our knowledge base.
Dave Fleet
JULY 18, 2011
These resources could be blog posts, knowledge base articles, videos, graphics, whatever (more on that later in this post) — just make sure they’re in the language of your customers, not in business jargon, and that people can link directly to them. Build an army of advocates. Plan strategically.
Webbiquity SMM
JUNE 20, 2019
There are still a few old-school managers out there who are hesitant to encourage their employees to stay active on LinkedIn. However, unless they’re already actively reading and sharing industry insights through their social media presence, that may not be the case. Guest post by Anastasia Masters. Follow the leader. Content to share.
The Realtime Report
MARCH 8, 2021
They found that fifty percent of the activity types will be automatable, which is a scary number. Researchers are studying how to replace this tedious conventional programming with AI-based reinforcement learning to make this programming less expensive and more capable, but these advances are happening relatively slowly.
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