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Eight Tips for Scaling Social Customer Support

Dave Fleet

These resources could be blog posts, knowledge base articles, videos, graphics, whatever (more on that later in this post) — just make sure they’re in the language of your customers, not in business jargon, and that people can link directly to them. Your social media activities will naturally let you identify your most active users and your biggest fans.

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How I Got My Job As Director Of Social Media – Step 1: Build Experience Then Blog, Tweet, Collaborate!

SocMed Sean

So, for those looking to build a career in social media, I thought I might share the story as one example of how to get a job in social media by using social media. I spent the first 10 years of my career building organizational intranets that focused on helping employees share their job knowledge with each other. or- 2) How did you get that job? Cool, eh? Cheers! –Sean.

What Leading Candidates Need To Land A Top Social Media Job In 2016


The social world has become a very noisy space, and a lot of the time, companies are talking about the same thing (retail is a great example of this). Do your research and propose ideas about what their USSP could be based on your findings. Experience & Knowledge Can Trump A Degree. It’s all about attitude and commitment to our cause over knowledge and experience.

Planning a PESO Strategy with Integrated Teams

Spin Sucks

As avid and proud tweakers and continuous learners , this is a process we are constantly refining ourselves, not to mention applying variations based on client, goals, and needs. This starts to become especially clear during the SWOT analysis , which we delegate responsibility based on who will be turning around and putting together the strategy for the media type being analyzed.

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Your say: Personal knowledge management - Inside Knowledge

Buzz Marketing for Technology

The original knowledge-management publication. Inside Knowledge. Your say: Personal knowledge management. Focusing knowledge-management initiatives on the individual should not be a groundbreaking move within an organisation. competencies, or ensured they are motivated to deliver the best of their work and share knowledge. explicit and tacit knowledge ?

Wiki 78

macheist: Lower Your Price, Use Your Network, Give to Charity.

Bare Feet Studios

This is another example of the power of the social web, of leveraging your network, of the network effect, of doing good and doing well, and so many other 21st century concepts made possible by the internet combined with intrinsic human traits. Based on your friends’ purchases, you are entitled to two additional free apps, nothing more. “Whaaat?&# you say. in sales.

The Most Important Blog Post You'll Probably Never Read

Viper Chill

I’m starting over again with blogging and I want to do it better this time around. =) Reply Sava says: April 19, 2010 at 8:40 am One example is JohnChow. And an awesome comment) I bet you’ve seen more examples of this than me: You’ll see plenty of teen “life coaches”, Funny, I used to train at Gateshead all the time when I was running for my county. Home What the F ?

WebClips for Your iPhone | Bare Feet Blog

Bare Feet Studios

Rescue Time to the Rescue Independent Hawaii Musician Kenneth Makuakane Thrives on Social Media Explore Our Topics Activism Aloha Audio Branding Gossip 2.0 We haven’t found that to be true. BUT, we have standardized on 60×60 for our Webclips icons and until Apple actually produces its own icons for its own website(s), we’ll be sticking with the 60×60 size. Thanks!

Techlearning > > 21st Century Skills: Will Our Students Be Prepared? > October 15, 2003

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They need to know how to use their knowledge and skills-by thinking critically, applying knowledge to new situations, analyzing information, comprehending new ideas, communicating, collaborating, solving problems, and making decisions.". 21st Century Context: Experiences that are relevant to students lives, connected with the world beyond the classroom, and based on authentic projects are central to the sort of education the Partnership for 21st Century Skills defines as the appropriate context for learning in the information age. Search TechLearning with. Databases -->.

Grow Your Wiki

Buzz Marketing for Technology

knowledge management. sharing knowledge. Web-based spreadsheet. Showing the example of how to work agendas through a wiki vs. email! In the interview: Laurence Lock Lee explains how social network analysis reveals the connections between people and the resulting knowledge distribution network. and The New Knowledge Forge. About. Services. Contact. Archives.

Wiki 11

Personal Knowledge Management

Buzz Marketing for Technology

Personal Knowledge Management : Who, What, Why, When, Where, How? Personal Knowledge Management (PKM) attempts to utilize the computer to help the individual manage the information explosion in a meaningful way. What is personal knowledge management? The proliferation of Web-based information has increased even more dramatically. Jason Frand and Carol Hixon. 1) (d).

The Future of Pro Blogging: Will You Make the Cut?


For example, Shamelle from Better Blogging Ways had her site completely wiped out due to “over optimization”, which is a key component of the Google Penguin update. These sites are often ones that are authored by people that have first-hand, expert experience in the subject matter; for example, the author’s profession, skill, expertise, often accompanied by factual data, numbers, graphs, and charts of sorts. I know the accounting industry inside-out, and can write straight from my knowledge base, first-hand experience, and years of expertise. The pretenders.


The Future of Work Weblog

Buzz Marketing for Technology

Pre-Congress Activities. Towards a Typology of Knowledge Work (Part Two). Knowledge work is a complex topic- more so than it seems on first blush. Towards a Typology of Knowledge Work (Part Two). The questions are, first, how predictable, or structured, are the outcomes of the work activity; and, second, how structured, or well-defined are the activities or processes that produce those outcomes? For example, a majority of technical support jobs involve a high degree of problem-solving. The Future of Work Weblog. Syndicate this site (XML). Search.

Ways of assessing organizational learning

Buzz Marketing for Technology

The first is an example of how I am learning (a structure of what I think is important) and the second is an example of how I have learned from my work. For example, I share an office with another communication professor and we often discuss problems and solutions for similiar problems we are having with our students. How can this type of activity be documented and counted?

The 8 Wrong Questions PR Firms Are Asking About Social Media | PR.

Convince & Convert

Better question: How can we distribute social media knowledge across the entire firm, including ongoing training and knowledge sharing? Bret [link] Chris Bird Very well said – it's about deeply engaging those that you do have while optimizing current efforts to grow the base. Clients/Brands ask these questions because they have no idea where to start, because the knowledge isn't there. Better question: How do we share the clients knowledge to inform and engage consumers? An active agency social media presence will lead to expertise in the agency.

Social Media: Making Business Fun Again | Bare Feet Blog

Bare Feet Studios

Here are a few examples inspiring me today: 1. My example is the website, on a Mac. Visit them to learn more here about s ubmitting your example of using word-of-mouth to build your brand – oops! Ash | SEO PPC Blogger September 16, 2010 at 2:24 pm Fun is one of the most motivational activity to be used in social media marketing which most of them ignores!

Ethics in Social Media: A Glossary | Bare Feet Blog

Bare Feet Studios

Here’s a good example of a PR professional (Todd Defren) who discloses when he is Twittering on behalf of a client. There’s an example here. Rescue Time to the Rescue Independent Hawaii Musician Kenneth Makuakane Thrives on Social Media Explore Our Topics Activism Aloha Audio Branding Gossip 2.0 How far will you go and what damage does your brand risk? O Hawai?i

Blogging and culture

Buzz Marketing for Technology

Written French, for example, is expected to conform to the rules set out by the Acadamie Francaise. The Academie Francaise has fined businesses, for example, for using words that may have crept into mainstream conversational usage, but has not been approved by the Academie. New Skills for Knowledge Workers. Is constructing knowledge based on analysis a work. Knowledge and Meaning Making. Education, the knowledge society, the global market all connected through technology and cross-cultural communication skills are what this blog and I am all about.

Knowledge Mobilization and Knowledge Translation

Buzz Marketing for Technology

One of the things I wanted to see Tom Carey explore in his talk today is the concept, suggested in this title, of knowledge mobilization. From iisd , "Knowledge mobilization addresses how external knowledge (outside of the organization) is sought out and combined with internal knowledge to create new knowledge that meets the needs of target users/clients." They continue, "Knowledge mobilization emphasizes purpose (meeting the needs of clients) and looks to how one brings in the knowledge of others. We see this at work with knowledge translation.

Can Social Tools Really Replace Email? - They Already Are! (Part II)

Buzz Marketing for Technology

Knowledge Management. Knowledge Management Community Home Blogs Groups Wiki. elsua: The Knowledge Management Blog by Luis Suarez (KM Specialist, IBM) Blog Main / Archive / Invite Peers / Connect to this blog. Imposing my needs and priorities over other peoples when I am the one who is getting contacted to have his knowledge shared for whatever the specific task? Sign In.

A Seismic Shift in Epistemology (EDUCAUSE Review) | EDUCAUSE CONNECT

Buzz Marketing for Technology

For example, in Wikipedia, “knowledge&# is constructed by negotiating compromises among various points of view. In an epistemology based on collective agreement, what does it mean to be an “expert&# with sufficient subject knowledge to teach a topic? Since almost any piece of information can now be found online in less than a minute (along with inaccurate and biased data), what core knowledge does every student need in order to prepare for twenty-first-century work and citizenship? The epistemology that leads to validity of knowledge in Web 2.0

How to Promote Yourself Using Social Media for HCRCA | Bare Feet Blog

Bare Feet Studios

Here is a transcript of the slides I used, which was followed by real time web surfing looking at real life examples and Q&A. Incorporate into normal j-o-b activities. Rescue Time to the Rescue Independent Hawaii Musician Kenneth Makuakane Thrives on Social Media Explore Our Topics Activism Aloha Audio Branding Gossip 2.0 Where would be without them?! Help them! Respond.

JOLT - Journal of Online Learning and Teaching

Buzz Marketing for Technology

examples from an information technology classroom, this paper describes several ways to structure and. 102) Knowledge no. transmitting knowledge from themselves to their. without any detailed technical knowledge of HTML. knowledge becomes networked ? are] a means to organize and share knowledge. ? It is likely that given the knowledge distributed. cost-effective and readily adopted knowledge. communal knowledge. sheets; summarize readings, post project summaries, communicate with students and create knowledge bases.

A Design Framework for Electronic Cognitive Apprenticeship

Buzz Marketing for Technology

This paper proposes a design framework for constructing a groupware-based. cognitive apprenticeship and case-based learning in designing a learning. of case-based learning is grounded in cognitive apprenticeship. base of cognitive apprenticeship provides not only more coherent guidance. but also opportunities to fine-tune the pedagogy of case-based learning. case-based learning. Based on this framework, a system titled "Using. Notes for a Case-based Learning Environment" (UNCLE) was created. Based. Case-based Learning.

PRSA: 10-Minute Tour of the Social Web

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Dan Zelikman of StarrTech Interactive Nadine Kam of Honolulu Star-Bulletin and Mary Fasteneau of StarrTech Interactive ) Twitter negative incentive: U-haul and Exxon Mobile positive examples: I connected Robyn Levin to Guy Kawasaki then she referred me to eTourism Summit. How do I give an overview of all that is the social web in 10 minutes? Neenz is now chief evangelist for Alltop. O Hawai?i

Things to Learn from Hawaii Musicians Using Social Media | Bare.

Bare Feet Studios

For example, free downloads) Beware of perfectionism – though do put some effort into making your music come from your heart. Rescue Time to the Rescue Independent Hawaii Musician Kenneth Makuakane Thrives on Social Media Explore Our Topics Activism Aloha Audio Branding Gossip 2.0 They represent what we call here “mixed plate&# in several ways. Unanimous!) Use the tools !

Video Podcast Workflow Tips from Podcamp NYC | Bare Feet Blog

Bare Feet Studios

I recommend using an episode graphic if you have visual content that changes from day to day – it helps people find an episode when viewing in iTunes, for example.) Rescue Time to the Rescue Independent Hawaii Musician Kenneth Makuakane Thrives on Social Media Explore Our Topics Activism Aloha Audio Branding Gossip 2.0 Concept (How time-consuming is it?) O Hawai?i

How Do Logos Matter to You?

Bare Feet Studios

He has a successful business and several white papers on the specialty of “credibility based logo design.&# My work is in “credibility based logo design&# which have specific rules a designer works with to bring out a company’s unique credibility traits. “Credibility based logo design&# then is important if a sale of product or service is desired. Yes, as part of long term branding program which includes all “touch points&# which are also credibility based. This is a typical “credibility based logo design.&# Bill Haig, Ph.D.

Independent Hawaii Musician Kenneth Makuakane Thrives on Social Media

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Kenneth: Well, I learned I had to build a fan base. Rox: Do have a specific example of how social media directly is supporting your business? Rescue Time to the Rescue Independent Hawaii Musician Kenneth Makuakane Thrives on Social Media Explore Our Topics Activism Aloha Audio Branding Gossip 2.0 You can watch the ceremony live in HD via local TV station Hawaii News Now.

Facebook Insights from Social Media Club Hawaii | Bare Feet Blog

Bare Feet Studios

can you give an example? Rescue Time to the Rescue Independent Hawaii Musician Kenneth Makuakane Thrives on Social Media Explore Our Topics Activism Aloha Audio Branding Gossip 2.0 People were invited to submit questions and tips in advance. Looks like we forgot to hit the record button on the love video streaming, so we don’t have that this month. Watch your ad stats. Often.

How much should you budget for monthly website expenses? | Bare.

Bare Feet Studios

Ideally, your web site has been built so you can play with it as often as you like, and as easily as filling out a web-based form. Photos and graphics for example add tremendous value to a web page, IF they are sized and processed for the web and you know how to add title tags , alignment, and can get the text to wrap around them correctly. Strategy makes a huge difference too.

Hawaii Business: How the Social Media Workshop Can Help You

Bare Feet Studios

There are over 25 active chapters and their educational non-profit status is in the works. In the workshop though, we will show the steps that have already been taken and give you examples of the big things people are getting accomplished with very small budgets. If ever there were a time to trust in “a rising tide floats all boats,&# it is now. Charlene Li What is Social Media?

Tweet-Book with Toby Bloomberg Video Chapter

Bare Feet Studios

She is a great example of someone who not only shares her knowledge but her network too. Each chapter will have a 1 question interview with people knowledgeable about the topic. Rescue Time to the Rescue Independent Hawaii Musician Kenneth Makuakane Thrives on Social Media Explore Our Topics Activism Aloha Audio Branding Gossip 2.0 All posts will be hash-tagged #smgps.

Aloha Summit Links: Overview of Online Video

Bare Feet Studios

I love the idea and will be using it as an example in my upcoming talks. Rescue Time to the Rescue Independent Hawaii Musician Kenneth Makuakane Thrives on Social Media Explore Our Topics Activism Aloha Audio Branding Gossip 2.0 To speed things along, I am going to post the links mentioned and the recorded Skype video. If you want more info or have questions, please leave them in the comments and I am happy to address them! Here is the 32 minute Video Chat Interview and iTunes Download Version (32:35 | 334 MB): How I Made This Video I recorded it in Skype using Call Recorder.

biznet on Podcamp: How to Do a Skype Interview

Bare Feet Studios

Shauna knows her stuff and this process illustrates a number of great examples (and a few opportunities for improvement) for conducting successful interviews using the social web, and Skype in particular. Rescue Time to the Rescue Independent Hawaii Musician Kenneth Makuakane Thrives on Social Media Explore Our Topics Activism Aloha Audio Branding Gossip 2.0 I accepted! UPDATE:!

Hawaii Officially Dips Toes in the Waters of Social Media

Bare Feet Studios

Measuring Social Media Campaigns I agree with Derek (a commenter on PBN) on the point that internet-based marketing campaigns can be far more measurable (and accurate and targeted) than traditional print, radio, and tv-based initiatives. It is a dramatic example of the concept of “the more you give, the more you get.&# Plus, the Star Bulletin did not allow comments on Ms.

Going from Free to Fee Part 2

Bare Feet Studios

For example: Stock photography pricing is often determined by how the image will be used, where it’s used and for how long. For example: A logo designer will typically charge non-profits one price, a small business another price, a big business a much bigger price and a logo designed for something like a professional football team will cost an almost astronomical price – For the same logo.

How To Create a Conference Badge Page

Bare Feet Studios

Based on this info, the URL to your banner would be: [link] (If you are using the uploader or Flickr, just insert the link code generated for you.) Using the example graphic, the source would look like this: Let’s quickly break that down into understandable bites: This is the anchor tag that creates a link to your site. See the PodCamp Hawaii Badges page for examples. Rescue Time to the Rescue Independent Hawaii Musician Kenneth Makuakane Thrives on Social Media Explore Our Topics Activism Aloha Audio Branding Gossip 2.0 Step 1. Step 2.

GoHawaii's A Thousand Reasons to Smile Makes Me Frown, Not Smile.

Bare Feet Studios

I would have liked to point this campaign to my San Francisco friends, who also happen to be active web users, who themselves have a large “following&# via blogs, social networks, Twitter, et al. There are also many people who live here and have friends all over, and who are also active on the social web like Neenz , Arleen Anderson , Angela Keen , Vernon Brown , and Ryan Ozawa.

Boycott Facebook & Related Sites | Bare Feet Blog

Bare Feet Studios

Home About What We Do PayPal Speaker Contact Subscribe Press / PR Bare Feet Network Internet Literacy for Business: Blogging, Podcasting, Online Video & Social Media Howto, Consulting, Training & Public Speaking Home > Activism , Tech Tools > Boycott Facebook & Related Sites Boycott Facebook & Related Sites by Roxanne Darling on December 2, 2007 Let me stipulate a few facts: I live my life online. Rescue Time to the Rescue Independent Hawaii Musician Kenneth Makuakane Thrives on Social Media Explore Our Topics Activism Aloha Audio Branding Gossip 2.0 Greed.