Eight Tips for Scaling Social Customer Support

Dave Fleet

These resources could be blog posts, knowledge base articles, videos, graphics, whatever (more on that later in this post) — just make sure they’re in the language of your customers, not in business jargon, and that people can link directly to them. Tweet.

Tips 71

How I Got My Job As Director Of Social Media – Step 1: Build Experience Then Blog, Tweet, Collaborate!

SocMed Sean

So, for those looking to build a career in social media, I thought I might share the story as one example of how to get a job in social media by using social media.

Trending Sources

What Leading Candidates Need To Land A Top Social Media Job In 2016


The social world has become a very noisy space, and a lot of the time, companies are talking about the same thing (retail is a great example of this). Do your research and propose ideas about what their USSP could be based on your findings.

Your say: Personal knowledge management - Inside Knowledge

Buzz Marketing for Technology

The original knowledge-management publication. Inside Knowledge. Your say: Personal knowledge management. Focusing knowledge-management initiatives on the individual should not be a groundbreaking move within an organisation. explicit and tacit knowledge ? exact.

Wiki 78

The Ultimate Guide to Keyword Research

Viper Chill

Terms like Facebook, Marketing, Forex and eBay are examples of this. Examples of Body keyphrases could be Facebook Banners (surprisingly popular), Online Marketing, Forex News and eBay Motors. own a huge knowledge-base of questions and answers on the aptly named Yahoo!

macheist: Lower Your Price, Use Your Network, Give to Charity.

Bare Feet Studios

This is another example of the power of the social web, of leveraging your network, of the network effect, of doing good and doing well, and so many other 21st century concepts made possible by the internet combined with intrinsic human traits.

WebClips for Your iPhone | Bare Feet Blog

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Rescue Time to the Rescue Independent Hawaii Musician Kenneth Makuakane Thrives on Social Media Explore Our Topics Activism Aloha Audio Branding Gossip 2.0

Techlearning > > 21st Century Skills: Will Our Students Be Prepared? > October 15, 2003

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They need to know how to use their knowledge and skills-by thinking critically, applying knowledge to new situations, analyzing information, comprehending new ideas, communicating, collaborating, solving problems, and making decisions.". Both groups outlined a variety of skills-including higher-order thinking, personal abilities, and technology literacy-essential for preparing students for a knowledge-based economy.

Grow Your Wiki

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knowledge management. sharing knowledge. Web-based spreadsheet. Showing the example of how to work agendas through a wiki vs. email! Thomas Vander Wal explains folksonomy - using social taging to organize knowledge based on interconnections between people.

Wiki 11

Personal Knowledge Management

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Personal Knowledge Management : Who, What, Why, When, Where, How? Personal Knowledge Management (PKM) attempts to utilize the computer to help the individual manage the information explosion in a meaningful way. What is personal knowledge management?

How To Get Sensational Results With Your eCommerce Site Revenue


Amazon, for example, started as a mega source for books, audio books, and music. Let’s use an example. Online shoppers want the option to solve small problems on their own, so make sure your store offers a knowledge base or FAQ section.


The Future of Work Weblog

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Pre-Congress Activities. Towards a Typology of Knowledge Work (Part Two). Knowledge work is a complex topic- more so than it seems on first blush. Towards a Typology of Knowledge Work (Part Two). The questions are, first, how predictable, or structured, are the outcomes of the work activity; and, second, how structured, or well-defined are the activities or processes that produce those outcomes? The Future of Work Weblog.

Ways of assessing organizational learning

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The first is an example of how I am learning (a structure of what I think is important) and the second is an example of how I have learned from my work. How can this type of activity be documented and counted? New Skills for Knowledge Workers. Knowledge and Meaning Making.

The 8 Wrong Questions PR Firms Are Asking About Social Media | PR.

Convince & Convert

Better question: How can we distribute social media knowledge across the entire firm, including ongoing training and knowledge sharing? Bret [link] Chris Bird Very well said – it's about deeply engaging those that you do have while optimizing current efforts to grow the base. Clients/Brands ask these questions because they have no idea where to start, because the knowledge isn't there.

The Future of Pro Blogging: Will You Make the Cut?


For example, Shamelle from Better Blogging Ways had her site completely wiped out due to “over optimization”, which is a key component of the Google Penguin update. These sites are often ones that are authored by people that have first-hand, expert experience in the subject matter; for example, the author’s profession, skill, expertise, often accompanied by factual data, numbers, graphs, and charts of sorts. This guest post is by Sunil of the Extra Money Blog.


Social Media: Making Business Fun Again | Bare Feet Blog

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Here are a few examples inspiring me today: 1. My example is the USPS.com website, on a Mac. Visit them to learn more here about s ubmitting your example of using word-of-mouth to build your brand – oops!

Ethics in Social Media: A Glossary | Bare Feet Blog

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Here’s a good example of a PR professional (Todd Defren) who discloses when he is Twittering on behalf of a client. There’s an example here.

Blogging and culture

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Written French, for example, is expected to conform to the rules set out by the Acadamie Francaise. The Academie Francaise has fined businesses, for example, for using words that may have crept into mainstream conversational usage, but has not been approved by the Academie. New Skills for Knowledge Workers. Is constructing knowledge based on analysis a work. Knowledge and Meaning Making. Wednesday--Come up with a Blogging for Learning Activity.

Knowledge Mobilization and Knowledge Translation

Buzz Marketing for Technology

One of the things I wanted to see Tom Carey explore in his talk today is the concept, suggested in this title, of knowledge mobilization. From iisd , "Knowledge mobilization addresses how external knowledge (outside of the organization) is sought out and combined with internal knowledge to create new knowledge that meets the needs of target users/clients." We see this at work with knowledge translation. What do I mean by knowledge mobilization?

Can Social Tools Really Replace Email? - They Already Are! (Part II)

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Knowledge Management. Knowledge Management Community Home Blogs Groups Wiki. elsua: The Knowledge Management Blog by Luis Suarez (KM Specialist, IBM) Blog Main / Archive / Invite Peers / Connect to this blog. Lets see that with an example. Information Technology.

A Seismic Shift in Epistemology (EDUCAUSE Review) | EDUCAUSE CONNECT

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For example, in Wikipedia, “knowledge&# is constructed by negotiating compromises among various points of view. In an epistemology based on collective agreement, what does it mean to be an “expert&# with sufficient subject knowledge to teach a topic? reflects a shift in leading-edge applications on the World Wide Web, a shift from the presentation of material by website providers to the active co-construction of resources by communities of contributors.

How to Promote Yourself Using Social Media for HCRCA | Bare Feet Blog

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Here is a transcript of the slides I used, which was followed by real time web surfing looking at real life examples and Q&A. Incorporate into normal j-o-b activities.

JOLT - Journal of Online Learning and Teaching

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examples from an information technology classroom, this paper describes several ways to structure and. 102) Knowledge no. transmitting knowledge from themselves to their. without any detailed technical knowledge of HTML. knowledge becomes networked ? are] a means to organize and share knowledge. ? It is likely that given the knowledge distributed. cost-effective and readily adopted knowledge. communal knowledge. promotes an active.

A Design Framework for Electronic Cognitive Apprenticeship

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This paper proposes a design framework for constructing a groupware-based. cognitive apprenticeship and case-based learning in designing a learning. of case-based learning is grounded in cognitive apprenticeship. base of cognitive apprenticeship provides not only more coherent guidance. but also opportunities to fine-tune the pedagogy of case-based learning. case-based learning. Based on this framework, a system titled "Using. Based.

PRSA: 10-Minute Tour of the Social Web

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Dan Zelikman of StarrTech Interactive Nadine Kam of Honolulu Star-Bulletin and Mary Fasteneau of StarrTech Interactive ) Twitter negative incentive: U-haul and Exxon Mobile positive examples: I connected Robyn Levin to Guy Kawasaki then she referred me to eTourism Summit.

Things to Learn from Hawaii Musicians Using Social Media | Bare.

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For example, free downloads) Beware of perfectionism – though do put some effort into making your music come from your heart. Rescue Time to the Rescue Independent Hawaii Musician Kenneth Makuakane Thrives on Social Media Explore Our Topics Activism Aloha Audio Branding Gossip 2.0

Video Podcast Workflow Tips from Podcamp NYC | Bare Feet Blog

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I recommend using an episode graphic if you have visual content that changes from day to day – it helps people find an episode when viewing in iTunes, for example.)

How Do Logos Matter to You?

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He has a successful business and several white papers on the specialty of “credibility based logo design.&# My work is in “credibility based logo design&# which have specific rules a designer works with to bring out a company’s unique credibility traits. “Credibility based logo design&# then is important if a sale of product or service is desired. This is a typical “credibility based logo design.&#

Independent Hawaii Musician Kenneth Makuakane Thrives on Social Media

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Kenneth: Well, I learned I had to build a fan base. Rox: Do have a specific example of how social media directly is supporting your business?

Facebook Insights from Social Media Club Hawaii | Bare Feet Blog

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can you give an example? Rescue Time to the Rescue Independent Hawaii Musician Kenneth Makuakane Thrives on Social Media Explore Our Topics Activism Aloha Audio Branding Gossip 2.0

How much should you budget for monthly website expenses? | Bare.

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Ideally, your web site has been built so you can play with it as often as you like, and as easily as filling out a web-based form. Rescue Time to the Rescue Independent Hawaii Musician Kenneth Makuakane Thrives on Social Media Explore Our Topics Activism Aloha Audio Branding Gossip 2.0

Hawaii Business: How the Social Media Workshop Can Help You

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There are over 25 active chapters and their educational non-profit status is in the works. In the workshop though, we will show the steps that have already been taken and give you examples of the big things people are getting accomplished with very small budgets.

Tweet-Book with Toby Bloomberg Video Chapter

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She is a great example of someone who not only shares her knowledge but her network too. Each chapter will have a 1 question interview with people knowledgeable about the topic.

biznet on Podcamp: How to Do a Skype Interview

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Shauna knows her stuff and this process illustrates a number of great examples (and a few opportunities for improvement) for conducting successful interviews using the social web, and Skype in particular.

Aloha Summit Links: Overview of Online Video

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I love the idea and will be using it as an example in my upcoming talks. Rescue Time to the Rescue Independent Hawaii Musician Kenneth Makuakane Thrives on Social Media Explore Our Topics Activism Aloha Audio Branding Gossip 2.0

Hawaii Officially Dips Toes in the Waters of Social Media

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Measuring Social Media Campaigns I agree with Derek (a commenter on PBN) on the point that internet-based marketing campaigns can be far more measurable (and accurate and targeted) than traditional print, radio, and tv-based initiatives.

Going from Free to Fee Part 2

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For example: Stock photography pricing is often determined by how the image will be used, where it’s used and for how long. Jott actually is doing a pretty good job of transitioning from free to paid and it might be a good example to look at.

How To Create a Conference Badge Page

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Based on this info, the URL to your banner would be: [link] (If you are using the uploader or Flickr, just insert the link code generated for you.) Using the example graphic, the source would look like this: Let’s quickly break that down into understandable bites: This is the anchor tag that creates a link to your www.YourEvent.com site. See the PodCamp Hawaii Badges page for examples.

GoHawaii's A Thousand Reasons to Smile Makes Me Frown, Not Smile.

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I would have liked to point this campaign to my San Francisco friends, who also happen to be active web users, who themselves have a large “following&# via blogs, social networks, Twitter, et al. That is a useful part of this discussion, based on the comments above.

Boycott Facebook & Related Sites | Bare Feet Blog

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Home About What We Do PayPal Speaker Contact Subscribe Press / PR Bare Feet Network Internet Literacy for Business: Blogging, Podcasting, Online Video & Social Media Howto, Consulting, Training & Public Speaking Home > Activism , Tech Tools > Boycott Facebook & Related Sites Boycott Facebook & Related Sites by Roxanne Darling on December 2, 2007 Let me stipulate a few facts: I live my life online.