Convince & Convert

MARCH 28, 2012

In all, it took one hour…17 minutes…33 seconds for the CSR to work with another department to see if the flight I needed was available, get an updated ticket price, rebook the flight, and complete the transaction. Want to save your organization precious “human CSR capital?” Fantasy Dashboard: The Customer vs. the CSR.

CSR 127

CSR Airlines Loyalty Hashtag 127

Convince & Convert

MARCH 28, 2012

In all, it took one hour…17 minutes…33 seconds for the CSR to work with another department to see if the flight I needed was available, get an updated ticket price, rebook the flight, and complete the transaction. Want to save your organization precious “human CSR capital?” Fantasy Dashboard: The Customer vs. the CSR.

CSR 126

CSR Airlines Loyalty Hashtag 126

Unmetric

MARCH 13, 2017

One of the interesting factors about these brands’ Facebook communities is that most of them recently merged their car model pages into their parent company page - except Honda. Takeaway - A mascot or a recurring familiar figure is a good addition to a social campaign as it helps connect the offline and online activities of the brand.

Comparison 72

Comparison Brands Report CSR 72

Audiense

MARCH 9, 2017

A competent, creative DM strategy that is sensitive to your followers’ needs and desires will become a tremendously effective pillar of your marketing activities. Did your company recently re-brand? Do you want to share your latest CSR report? The possibilities are unlimited. Brand awareness.

Twitter 124

Twitter CSR Case Study Discount 124

Diva Marketing Blog

FEBRUARY 1, 2010

39 people, active in social media, shared their insights with us. in the end it isn't the bloggers, the company or the agency that will dictate the success.it's the customers." The company name on that person’s business card doesn’t matter. brand/company, then I think complete transparency is called for.

Social Media 81

Social Media Marketing Authentication Blogger 81