10 Things Marketers Need to Know About Voice in 2020

Social Media Strategies Summit

By 2023 it is estimated that there will be more than 500 million smart speakers in circulation. With that in mind just think of the new possibilities and the customer avatars that you will be able to build. #6:

How to create social media chatbots that enhance and improve customer service

Sprout Social

billion customer service hours in 2020, and will save 27 billion hours by 2023. Select which profile you want your chatbot to monitor, give your bot a name, an avatar and a description. We’ve all experienced it: the dreaded customer service phone call.

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