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How To Master Brand Sentiment Analysis – Beginner’s Edition

Keyhole.co

What people think and feel about your company, products, and services is your brand sentiment. In the absence of magical powers that can help you see into customers’ minds, brand sentiment allows you to dig deep into the mentions and messages that your brand receives to discover the underlying emotions that are being expressed.

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Our Industry, Your Answers: Breaking Down the 2018 JOTW Communications Survey

Waxing UnLyrical

Conducted in February 2018, the online survey solicited the thoughts and opinions of 5,500 JOTW newsletter subscribers, mainly consisting of senior in-house and corporate communications professionals across a variety of industries. The full 2018 JOTW Communications Survey can be viewed in its entirety here. Send Help … Please.

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Social Media and Oscars 2018

Audiense

They noted how their analysis might better represent people’s sentiment, instead of the voting Academy members’ opinions. The post Social Media and Oscars 2018 appeared first on Audiense. While Call Me By Your Name received the most positive mentions, Lady Bird had the best ratio of positive/negative. What about Audiense?

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Navigating social media marketing in an election year

Sprout Social

According to Harvard Business Review , “Business has become enmeshed with politics and social issues…By 2018, CEO activism was seen as the ‘new normal.’” With social listening tools , they can dive into the sentiment and scope of political topics on social, and monitor for impending crises.

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5 successful crisis communication examples brands can learn from

Sprout Social

As is true in most cases, social media should be used to amplify key information, monitor brand sentiment and increase customer access to the company during times of crisis. KFC’s UK chicken shortage (2018). — KFC UK (@KFC_UKI) February 26, 2018. Tide navigates the Tide Pod challenge (2018). DOING LAUNDRY.

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‘Tis the season: Retailers can expect 32% more social messages this holiday season

Sprout Social

Mobile-first shopping grew by 20% from 2016 to 2017 and in 2018, consumers ranked social as their number one source of inspiration for purchases. billion messages across Twitter, Facebook and Instagram to find out how retailers fared in previous holiday shopping seasons and what brands can expect for 2018. A look back at holiday 2017.

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How social listening benefits your organization at four levels

Sprout Social

It’s about casting a wider net to find and analyze conversations for powerful, qualitative insights like competitive analysis , sentiment analysis and brand health. — McDonald's UK (@McDonaldsUK) June 15, 2018. Social listening goes beyond monitoring and replying to incoming questions or comments about your brand.