The State of the Bot Going Into 2018
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DECEMBER 27, 2017
What happened in 2017, and what will 2018 bring? Most contact centers go through a formal RFP/tender process for new investments, and because chatbots got lots of mainstream media attention in both 2016 and 2017, budgets have indeed formed in 2017. Apple will dominate messaging in 2018. Let’s have a look. It is still early.
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