Are you bumping into coworkers enough?
MAY 6, 2013
A few months back I stumbled upon an interesting question and answer session with Tony Hsieh at Samsung’s Blogger Lounge at SXSW. During the 30-minute session, the Zappos CEO touched on a lot of topics, but the one that stood out the most was on what he wanted to do with the company’s new offices in the old Las Vegas city hall. Sounds crazy right? Is it your team and direct co-workers? We all have.
Rethinking Google Plus
JULY 17, 2013
Over the past few weeks I have been doing a lot of thinking about Google+. Overall I think it it is time to stop calling it a social network and looking at it for what it really is – an evolution of the Google platform. In the video below, I share some more thoughts on why we should all give G+ another look and see if we can leverage it for our businesses.
See you later Vistaprint, best of luck
MAY 29, 2015
Eight years, one month and 13 days ago, I walked into Vistaprint to take on a role as an associate manager on the company’s PR team. Taking the job, I thought that it would be something that would help me transition out of the sports world and get into more of a stable PR role. Little did I know that walking through the doors would lead me into a completely different career path – for the better. So as I close out my career at Vistaprint today, it only seems fitting for me to reflect on some of the moments that helped shape my career and are memories that I will take with me along the way.
It’s time to put an end to siloed views of social media.
JANUARY 14, 2013
Over the past few weeks the misconstrued debate around social media ownership has been kicked back around. This post from PR Daily helped spark some outcry and others, like Shelly Kramer , threw out some more balanced and level-headed thoughts. With that said, can we agree to end this foolish p **g-contest about social media ownership? Social media is not an infant anymore; it’s something companies are starting to take seriously. It is the only way to paint the full picture of social media success. Confused? You shouldn’t be. Someone has to make the change, why not lead the charge?
Social Media Automation 101
A beginner's guide to social media automation tools and getting automation right.
Cancer Fighting Sock Monkeys
JULY 22, 2013
One of the things that I think we often forget when pontificating on social media is the human element. A few years back, I began speaking with Jennifer Windrum and while I have never met her in person, I can say that we’re friends. What truly impressed me about Jennifer was that she was not filtered in her story of her mother and her battle with lung cancer.
Put the groans away, Facebook’s algorithm change is good for you
APRIL 23, 2015
Every time that Facebook announces a change in their algorithm, like they did earlier this week , you hear a collective groan from the echo-chamber of the talking heads in the social media space. As I have noted a few times on this blog, Facebook has built a perfect fly trap and businesses need to adapt to the ecosystem, much like they do with Google. Think you can do that? social media
How many social networks can you handle?
NOVEMBER 26, 2012
I like to consider myself pretty tech and social media savvy. However, I have recently found myself pondering how many networks I could realistically handle on a personal basis. In my day job, I am constantly evaluating networks and what resources would be needed to add them to the company’s mix. We’re social beings so adding another network can’t hurt right? Foursquare – I love this network.
Facebook’s the crack and we’re all greedy junkies
JANUARY 8, 2014
A recent Facebook update changed how brands are able to get content onto users’ news feeds. The new algorithm will only post content that is relevant to the end-user, meaning users get the content they care about, not the content that games the Edgerank by hopping on memes or posting cute babies or puppies (if you want more details, you can click here , here or here ). The change triggered a lot of negative blog posts in the social media and community management communities. As someone who manages social media internally for a brand, my initial thought was, “Hey, this sucks.” Am I right?
The Content Marketing Survival Guide: How to Navigate the Wilds of Social Media
Use this guide to inspire your creativity and ignite more successful and sustainable social media conversations.
PR’s Four-Letter Word
JANUARY 8, 2012
There’s nothing more powerful in the PR arsenal than the use of the embargo ( click here for a sample embargo ). Reporters hate them. PR pros love them. It’s the ultimate tool of professional manipulation. On the one hand, it’s pretty ballsy to think anyone can control the media’s distribution of a story—especially if you’re a reporter or working the general assignment desk. 3. No exclusives.
What [insert current event] can teach you about [insert industry]
JUNE 24, 2013
Whenever a celebrity makes a mistake, a company misspeaks, a natural disaster or political snafu occurs, bloggers take it upon themselves to pen a post of what we can learn from X. These posts are often list posts that come in counts of three, five or 10 and are things that the authors say should be avoided in a particular industry — often social media or PR. Some of the advice is 101 while some is Monday morning quarterbacking. In all honesty the Miami Heat winning the NBA title will not teach you anything about social media neither will posts about Kanye naming his kid North.
Epic Commercial of 2013 – Snuffy the Seal
JUNE 25, 2013
Every year, the Discovery Channel kills it in terms of marketing Shark Week. This year is no different with the new roll-out of the epic Snuffy the Seal commercial. Well played. Uncategorized Discovery Channel Shark Week Snuffy the Seal
Can PR prevent white collar crime?
APRIL 29, 2012
This is a guest post from Elissa Freeman. Should PR pros take white collar crime more seriously when developing crisis communications plans? Have we been failing our clients by not doing a better job of warning them upfront of the potential reputational hit resulting from knowingly breaking the law? The usual formula goes something like this: Company X does wrong. We’re all over the New York Times!
Reviewing the science of social media
FEBRUARY 26, 2012
This post contains video, click here if you cannot view. When I received a copy of Dr. Michael Wu’s the Science of Social Media , I was more than happy to dive in. After reading, I can say that despite being ~100 pages, the good Doctor gives readers a great understanding of what makes users of social technology tick. Book Review michael wu Science of social media
A World Gone Social
Learn how companies must adapt to survive.
Gilda’s Club: What went wrong?
DECEMBER 3, 2012
This is a guest post from Elissa Freeman. A public outcry over the removal of Gilda Radner’s name from the iconic cancer support group has turned into a public relations and branding case study of ‘what not to do.’. People were mad, shocked and sad. Major media outlets started to roll with the story, including a column I wrote for canada.com, a major Canadian website. Terse in tone. No apology.
A look at how the global social media map has changed in four years
SEPTEMBER 4, 2013
Oh what a difference four years makes. Overall this shouldn’t really surprise anyone, but to me it’s amazing to see how Facebook beat out the fragmented market that everyone was pontificating on circa 2009-10. Image: Vincenzo Cosenza. social media social media globally
Are you leveraging LinkedIn effectively?
AUGUST 27, 2012
As I have discussed on this blog on a number of occasions, LinkedIn is really one of those networks in the social media space that I would like to know more about. If you are like me and always head over there weekly staring at ways that you can better leverage the network, you should pick up a copy of Brian Carter ‘s LinkedIn for Business. Below is my full review. .
Why should I like your brand?
JUNE 4, 2012
After closing on our new house, my wife and I visited a number of large retailers looking for appliances, a lawn mower and other things that first time “big people” homeowners (read: not a condo in Boston) would need. Without a doubt each one of these stores had a callout to “like them on Facebook,” or to “check-in on foursquare” or to “follow us on Twitter”. If you guessed yes, you were incorrect.
Who speaks for your company?
JULY 15, 2013
When you think about the voice that comes out of a company or organization, what do you envision? For me it’s folks like the late Steve Jobs at Apple, New England Patriots Head Coach Bill Belichick or Jim Koch of the Boston Beer Company. I would wager to guess that many of you had similar folks or some incarnation of a public relations person or CEO. You’d probably say that I was nuts. Image NTSB.
Don’t fall for b t social media certifications
JUNE 18, 2012
How hard can this social media stuff be? I’m a ninja. In the social media space everyone is trying to skim some green off the cash cow. Whether it is a $47 webinar, a company running a Twitter exclusive sale or someone charging local businesses to set up a fan page on Facebook, everyone seems to be getting in on the action. The latest in this line of offenders is PR News. So please don’t.
2012 SXSW Interactive by the Numbers
MARCH 15, 2012
Lithium breaks down the social buzz of the 2012 South by Southwest Interactive Conference. Download the full report here. Social Business Lithium social media South by Southwest SWXSi SXSW
An open letter to Google and G+
AUGUST 8, 2011
Dear Google, You started off so very nice with Google Plus. It was clean, had a lot of white space and then I could share what I wanted with who I wanted and see information from who I wanted. It was lust that I was hoping would turn into love. Maybe not as big as my man-crush on Twitter, but at least a decent platform that could supplant Facebook, which I am not a giant fan of.
Can a bad first impression come back to bite you in the ass?
JULY 10, 2013
Have you ever had a bad first impression or experience that came back years later? How did it make you feel? This vlog focuses on a poor experience that we had with Home Depot that brought out the claws from Mrs. Espo on a saleswoman. If you have made a poor first impression were you able to recover?
Twitter Audience Insights – Late to the Party, but Valuable Addition
JUNE 2, 2015
Without a change in expectations, social CRM is destined to fail
FEBRUARY 27, 2013
While I believe that social media is a great platform for customer support, I think our current views of what is acceptable in terms of response time or expected quality of service for social Customer Relationship Management (CRM) is destined to fail. The expectations I am thinking about center around how many think companies should bend over backwards for a customer just because they Tweet.
Book Review: Digital Marketing Analytics [video]
JUNE 3, 2013
Chuck Hemann and Ken Burbary are some smart dudes, so I had some high expectations when my copy of Digital Marketing Analytics come in. These expectations were more than exceeded when I got into the book that I’d like to call a good textbook for digital marketers. Overall, you should read this book if you: manage a social media program (PR, marketing, support). like to learn.
23 Social Media Facts to Share with Executives
FEBRUARY 14, 2011
For my job, I read and research A LOT and save A LOT of useful stats and figures that help “sell” the benefits of social media for companies. Not just from a communications perspective, but also from a strategic thinking and integration point of view. Usually they wind up stuck in my presentations or in. social media eConsultancy ExactTarget Facebook Hitwise Social Media Executive Summary Social Media Numbers for Executives Twitter
Stop spreading yourself thin
MAY 8, 2013
Do you ever feel overwhelmed at the office or at home? You know the feeling, head constantly at the below water line or just keeping ahead of day to day tasks? Stuck looking at the trees and not the forest when it comes to planning? It’s OK, we all have. Saying yes is, well easier than saying no. It’s more rewarding to help someone out than asking for help. Repeat after me – Superman is not real.
Has social media burned PR bridges?
OCTOBER 3, 2011
There is no question that social media is the most useful innovation or tool for the public relations industry. It has leveled the playing field and allowed easier access to reporters for public relations pros. This has also served as the catalyst for more meaningful relationships between journalists and flacks. Not only does it look bad to recruiters, it also can burn bridges within the industry.
What do you suck at?
APRIL 18, 2013
It is easy to write a blog or article on things you are good at. Heck, it is the reason 90% of people are on a social network – to tell the world how awesome they (or their company) are. It also goes to show you how immodest some folks are. One of the things that shocks me from time to time about this is that we don’t look at ourselves to see or say what we’re not good at. Me too.
Are preconceived notions on social media killing your program?
JANUARY 21, 2013
Social media is a very large bell jar. While we might be thinking outside the box in terms of our companies or clients, we’re also boxing ourselves into what the social media bubble is doing. Many times this leaves us blind to go against the gospel of the groupthink tank that is social media. This mindset can leave us closed to accepting new thoughts from those outside the social bubble.
15 social media tips for small business
JULY 19, 2011
During the South by Southwest conference in March, I talked to a lot of folks and asked them for a piece of advice for small business owners looking to participate in social media. There were a ton of great tips; we turned the top 15 into an eBook for the Vistaprint Micro Business blog. Some of the contributors include Shelly Kramer , Eric Berto and Jeff Cutler. Take a look at the book below and feel free to utilize in your business or pass it along to any small business owner you know looking to get into the space. 15 Social Media Tips for Micro Businesses.
What does social media success look like?
JUNE 29, 2011
This is post is part of the Institutionalizing Social Media series. To see previous installments or to learn more about the series, click here. As social media continues to gain more traction throughout companies, practitioners in the space will be asked the tough questions about the business value of their efforts in the space. Making money. Generating sales. Increasing brand awareness.
Why your small business SHOULD care about social media
AUGUST 29, 2012
This post originally ran on Vistaprint’s Small Business Blog. We’ve talked a lot about engagement on Facebook with best practices for using Facebook for your small business. While we think there was some great content in there (hopefully, you agree), we have gotten some feedback asking if investing time on social media sites (including Facebook ) is worth it for micro and small business owners. This is a very valid question, so we wanted to answer it with this post. Here are some industry statistics that might ease some of your concerns: 150 million Facebook users ( socialbakers ).