Dave Fleet

SEPTEMBER 14, 2011

So, when Lauren Carlson drew my attention to a video interview she conducted with Marshall Lager from Third Idea Consulting - a well-known name in the field – at the CRM Evolution conference, it caught my attention. In fact, I’m in the middle of reading a book on social CRM right now ( The Social Customer , by Adam Metz ).

Social CRM 318

Social CRM Small Business Video Guidelines 318

Dave Fleet

FEBRUARY 21, 2011

Lots of really interesting reads in the Monday morning reading hopper this week: a look at why dictatorships would be unwise to cut Internet access; several pieces on the latest in mobile applications; a new take on the Lord of the Rings and a couple of neat videos. Mashable: 10 Fascinating YouTube Facts That May Surprise You.

SEO 262

SEO Mobile Foursquare Journal 262

Dave Fleet

SEPTEMBER 2, 2010

Videos with comments enabled? YouTube: “Videos with comments&# becomes Engaging people in a story, or enabling other people to tell your story as they see it. I’m not suggesting we change the term – I think it’s here to stay in the short- to mid-term, at least. Consider the term for a second.

Social Media 393

Social Media Activities YouTube Conversation 393

Dave Fleet

OCTOBER 25, 2010

It’s hard, especially as, for many, social media is still seen as kids in their basements watching YouTube videos. How do you work academics, experts or analysts, for example, into consumer-focused promotional activities?

Social Media 303

Social Media Survey Sites Examples 303