Open Community Case Study – American Library Association
SocialFish
MARCH 30, 2011
For example, a few years ago when a new registration system wasn’t working correctly, Twitter lit up with complaints. The new container: iPad, photo by FHKE (Wikimedia Commons). ALA Twitter feeds. In return, the industry mood and perceptions have changed. However, “bitching isn’t the default now.” Check them out: ALA Connect.
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