He can be reached at anandan1982@gmail.com or follow him on Twitter at @Anandan_Pillai. For more information about itemperance consulting, please visit www.itemperance.com or follow them on twitter at @itemperance. Over the last few weeks/months our team had been working on a pilot study to understand the applications of Facebook pages by Indian businesses. Primarily these are entities which have a degree of recognition and have consumption in various forms. Some of the findings of the study are: Most popular Brand : MTV-India [522,112 Fans as measured on 28th July 2010]. MORE >>

Be it Online Chat, Email, Twitter, Facebook or Phone, we used all of them. This post isn’t meant to criticize our culture or our organizations. Neither is it meant to be a rant which is the outcome of frustration while dealing with a service provider! It is a reflection of an observation which explains the behavioral patterns of organizations in India when coordinating with their customers! Perhaps this isn’t for the first time that we’re talking about the soft issue of “Customer Service&#. The underlying goal was to serve our customers better than ever before. MORE >>

This post was mentioned on Twitter by Daksh and others. You are welcome to connect with me or send your pitches on my email id [toreachdaksh AT gmail DOT com] Twitter updates Wow very nice :) RT @ paavani Awesome compilation of reasons. Home About In the Media Facebook & India Dear Airtel: It is about Customers & Conversations July 10, 2010.1:11 11 pm Startup Life: Diary of a First Generation Entrepreneur Jump to Comments ‘Oh shit.’ ’ came the voice from the other room. The ’2′ desktop computers had re-booted again. Journey. know one thing. MORE >>

Reply uberVU - social comments December 25, 2009 at 9:49 am Social comments and analytics for this post… This post was mentioned on Twitter by indianterrain: [New Blog-post] Enterprise 2.0 This post was mentioned on Twitter by Daksh, Shaun McLane. You are welcome to connect with me or send your pitches on my email id [toreachdaksh AT gmail DOT com] Twitter updates Wow very nice :) RT @ paavani Awesome compilation of reasons. Home About In the Media Criticising Social Media ? Preventing Social Media Spam December 25, 2009.9:00 00 am Enterprise 2.0 Enterprise 2.0 MORE >>

You are welcome to connect with me or send your pitches on my email id [toreachdaksh AT gmail DOT com] Twitter updates Wow very nice :) RT @ paavani Awesome compilation of reasons. Home About In the Media Dear Airtel: It is about Customers & Conversations Facebook and India August 3, 2010.6:07 07 pm My Contribution at PaulWriter.com Jump to Comments I was given a kind invitation by Padmaja Nagarur from Paul Writer Strategic Services Pvt. to contribute to their newly launched B2B portal www.paulwriter.com. For more information, you can visit their website www.paulwriter.com. MORE >>