This does not just apply to Twitter. Monitor Twitter, Foursquare, Yelp, etc. Take a number, our customer service representative will be with you shortly… My friend Doug Erickson, who writes an excellent blog here , recently forwarded me an interesting article titled: A Better Way To Handle Publicly Tweeted Complaints. The gist is that in the age of Social Media consumers have the ability to flame your business in near real-time. And, their complaints reach a wider audience than ever before. Keep in mind that no business, service or product is perfect. And vent they will! MORE >>

Social Media facebook non-profit postaweek2011 small business social media social media content social media marketing twitterStop me if you’ve heard this one before – Content is King. Seems you can’t find a blog or an advice column that doesn’t stress the importance of content in your social media strategy. Even though this has become a cliché the underlying truth is undeniable. So, how do you generate, create and post this regal content? One technique that has been making the rounds is the content calendar. What ideas do you want to promote? Very nice. SMThree. MORE >>

And what’s all this brouhaha about Twitter ? I have not posted for a while because, well, because I just didn’t feel like writing another blog about some meaningful event that was transpiring in the Social Media “verse” I decided to spend more time reading that writing and came to the conclusion that when it comes to Social Media – there’s a lot of bullshit out there. First, let me state that I do believe that Social Media is useful – even necessary – for businesses and non-profits. Hence, all the bullshit. This stuff takes time and effort. MORE >>

This one grabbed me: Why Color May Be The Next Twitter. thought I could do that via Facebook and Twitter. I subscribe to a ton of blogs on Social Media. It takes me several visits and loads of time to clear my Google reader every day. As a result, I’m a headline scanner. Grab me or lose me. It is a blog post from Richard MacManus which you can read here. will admit that I do not use this new “ Color &# app. However, there were two points raised in this post that kind of startled me. Multi-tasking is not the same as multi-listening. Whatever happened to eye contact? MORE >>

You don’t turn off your Facebook page or Twitter account at the end of a cycle. Social Media social media non-profit facebook twitter social media marketing small business social media content postaweek2011 GoogleIt was only a matter of time. According to numerous articles on the web - you can now buy Google +1′s. For as low as 19.99 – but wait, there’s more! For years we have been inundated with tweets and offers that guarantee you hundreds, nay, thousands of followers and friends. For a few pieces of silver you can be popular. Be authentic. Be genuine. MORE >>