Dave Fleet

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Video: Thoughts on Social CRM for Small Businesses

Dave Fleet

As companies’ use of social media tools begins to mature from a pure marketing focus to more of a social business focus, the various use cases of social CRM are gaining more attention from practitioners. People are using these tools to share experiences they have. Social CRM is a hot topic right now.

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Monday Morning Reads: Social Pre-Teens; Ebert’s New Voice; YouTubian Politics

Dave Fleet

Simultaneously funny and touching, Roger Ebert’s tale of how technology has allowed him to retain his voice after losing the ability to speak is inspirational, and should make all of us grateful to live with the tools we do. We’re now witnessing politics for YouTube. This was made for YouTube, and on YouTube it took off.

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