Direct Marketing Observations

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Some Social Tools You Should Know About

Direct Marketing Observations

Thanks to the folks at imediaconnection , I give you 15 social tools you should know about. bufferapp is tiny little tool that lets users schedule time-released tweets. Friend or Follow tells users whom they’re not following on Twitter. Conversocial.com helps users manage customer service at scale on Facebook and Twitter.

Tools 215
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On Social Media Tools, Noise, and Experience

Direct Marketing Observations

I can use the best listening tools and platforms there are, but if I don’t know how to use them or I use them the wrong way, they are totally worthless to me. If you look to your left or to your right, or forwards or backwards, it all looks exactly the same. So how does one get around? You have to have an experienced navigator.

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Monitor your social space with 7 tools and 16 minutes of setup.

Direct Marketing Observations

If you’re the average person, you don’t have time for paid monitoring tools; and furthermore, you really don’t want to mess with complicated social media monitoring tools or setup either. You check out these 7 easy tools with even easier setups.

Tools 179
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Leveraging Twitter: From Tools to Tweetchats

Direct Marketing Observations

Below is a deck that I did for a Brighttalk Webinar this morning. There just may be some sites in here that you don’t know about.

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When was the Customer Experience ever NOT a Priority?

Direct Marketing Observations

Marketers have become so obsessed with tools and resources that drive sales, that they have forgotten about, wait for it, the customer and the experience. The thinking was that because marketers were now armed with lots of data there would now be a more harmonious relationship. A better customer experience. This is not a difficult thing.

Retail 186
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Conversation Gained-How to Determine Influence in B2B Social Media

Direct Marketing Observations

Pro Tip #2: You don’t need any tools to do B2B social media marketing effectively. You don’t need a tool, though it can and could make it easier in identifying some ‘people’ that may not be as active and yet are still effective and impactful within the space. Could you do it?

B2B 276
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Social Business in 2012 Study

Direct Marketing Observations

To quote, “Organizations are leveraging social media tools to evolve into social businesses – creating communities and relationships with external and internal stakeholders that are transforming the way they do business.”

Study 176