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How to create a complaint management system to protect your brand reputation

Sprout Social

In this article, we’ll provide a breakdown of a complaint management system and offer tips to improve your reputation managemen t processes. What is the importance of a complaint management system? From lost baggage to canceled trips, travel industry companies often deal with a lot of customer complaints. Complaints happen.

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Social Media and Travel

Social Media Marketing

It means that more of us are doing things on the web (or mobile web, as the case may be) while we're on the go, and there are certain things those of us in the digital world look for when we travel - at least with regard to infrastructure. And their use of Groupon, Loopt, Foursquare and more prove it. Thanks, Delta!

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Travel, Tweets, Trends – Social Media Runs Rampant in Adventure Travel

Convince & Convert

I’ll write more about those issues soon, but today let’s turn our attention to an industry where social media is thriving like Cher’s plastic surgeon: Adventure Travel! The Travel, Tweets, & Trends Report. The free executive summary is available here or here.

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How Online Travel Agencies can be More Like Amazon

Pixlee

Online travel agencies (OTA’s) were extremely innovative in their genesis, but now, their user experience is starting to fall short. Online travel agencies can learn from Amazon’s checkout process by reprioritizing the consumer experience, especially at checkout. Innovative Discount Systems. Smart Tools Integration.

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7 Questions About Facebook’s New Star Ratings System

Convince & Convert

In this “let’s get physical” edition of The Baer Facts, I talk with Kyle Lacy of ExactTarget about Facebook’s new system of applying star ratings to Pages , and the merits of kettlebell as a workout option. On with the Facebook news: Like Sneetches, but with more Memes.

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The Best Piece Of Business Travel Advice

Twist Image

The fundamental difference in my travel (when compared to many other businesspeople who have to travel) is that I travel so many miles, because I refuse to stay out on the road for anything beyond a day (or two, if it''s absolutely essential). Most people want to know the best tips and tricks for business travel.

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Top Generative AI companies

The Realtime Report

Addepto Addepto is a leading generative AI development company that specializes in creating and implementing artificial intelligence systems that have the capability to generate content, data, or creative outputs autonomously. Their offering encompasses generative AI consulting, integration, deployment, and ongoing support and maintenance.

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