New Study Reveals Consumer Attitudes Toward Customer Support During Holidays
The Realtime Report
AUGUST 29, 2019
New Study Reveals Consumer Attitudes Toward Customer Support During Holidays. New Helpshift data from a survey of over 2,300 consumers also found 30% of consumers believe customer service actually improves during the holidays, while 29% believe it declines. During Cyber Monday, CSAT actually increased even more, by 6%.
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