Direct Marketing Observations

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Social Business in 2012 Study

Direct Marketing Observations

I just came across a great study co-produced by FedEx and Ketchum, titled The 2012 FedEx/Ketchum Social Business Study. This study, updates and expands upon research first undertaken in 2010 and analyzes the changing impact of social media on business today. ”

Study 176
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Your customers are not using Social Media-Case Study

Direct Marketing Observations

I was talking to an SMB owner the other day who is doing everything that he is supposed to do in regards to social media usage for his company, and doing it seemingly correctly. By correctly I mean he has a Facebook fan page and a Twitter account which he updates semi-regularly.

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It’s Time For Retailers To Raise Their Games-Five Quick Reminders

Direct Marketing Observations

According to a study from Accenture , comScore , and dunnhumbyUSA aimed at helping consumer packaged goods (CPG) marketers, visitors to CPG brand websites buy 37% more in retail stores than non-visitors to the brand site. The static website is dead long live the static website. Give the user a reason to be there.

Retail 152
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Search Drives the Purchase, Social Influences it… A Little

Direct Marketing Observations

In a recent GroupM Search and comScore study this has pretty much been verified. The results from the survey/study revealed the following. The impact that search and social media have on a consumer’s purchase has never been disputed. I have always maintained that they were always joined at the hip. What does this really mean?

comScore 182
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What Happens When the Mega Personal Brand Leaves the Company?

Direct Marketing Observations

The biggest reason is that we, the social media community lose our poster child/ case study of how one person with one tool/platform can transform how a company operates in the social media spectrum of customer service. Frank, little did you know but you may be creating another case study for all of us. Well guess what?

Company 187
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Why are companies allowing you to operate without a net in social media?

Direct Marketing Observations

According to a May 2010 study by Digital Brand Expressions , 59% of social marketers are operating “without a game plan.” From that same study the distribution was interesting for those that “did&# have a plan. And yet it’s happening, alot! How is that possible? What’s the point? What’s up with HR?

Company 159
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Why Do Organizations Still Fear Social Media?

Direct Marketing Observations

In school we study harder in fear of getting bad grades. We know what the general expected outcomes are going to be if you or I work harder, or study longer or train harder. If we’re an athlete, we train or work out to get stronger and faster in fear that we might lose. Stronger. Is it really fear? We win, we’re successful.