The Realtime Report
JULY 6, 2012
Companies in Norway respond to 87% of all customer questions posted to brand Facebook pages, taking the gold in the “ socially devoted ” rankings based on data collected by social media measurement firm Socialbakers.
The Realtime Report
DECEMBER 10, 2012
A new study by CRM analyst Ashley Verrill revealed that many of these tweets go unanswered — over the course of 4 weeks, brands responded to only 14% of the tweets sent. The “Social Customer Service Race” Study. The questions fell into 5 categories: Urgent, or I need help right this second. Positive (“thank you!”).
Expert insights. Personalized for you.
170 
Let's personalize your content