Waxing UnLyrical

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Weekly Roundup: Problem Solving

Waxing UnLyrical

The Complicated Problem of Social CRM. Why: Social CRM isn’t always as easy to set up as it sounds. Why: In this WUL classic, I examine whether PR pros and firms themselves are the main source of negative public perception of PR in general. 4 Ways To Fix Your Facebook Problem. Frank Strong shares his ideas.