Jeff Esposito

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Without a change in expectations, social CRM is destined to fail

Jeff Esposito

Last week a good friend posed a question in a social group about a company not getting back to her after tweeting to them about a duplicate charge. While I felt her pain, I went on a rant of my own about social CRM and the expectations that we have.

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Can Social Media Predict Week 1 of the 2012 Season better than @mpace101?

Jeff Esposito

To kick off this year’s NFL season, I am going to continue with last year’s tradition of using social media to predict this year’s weekly winners ( click here for full methodology) against a group of friends who will use their own methodology to predict the weekly winners.

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Cops harass 5-year old for late library books, news bloopers and IKEA sleepover – oh my

Jeff Esposito

But My Business Doesn’t Need A Social CRM – In this post, Joey Straw makes a great case for the reasons for companies to utilize a social CRM system. Since they lost a business order of mine a few years ago I have not went near their joints. The post is doubly awesome for the usage of the sweet Scrooge picture.

Library 30
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Is this the end of Choice and Innovation in Social Media Measurement?

Jeff Esposito

Well for starters if this is to happen, vendors are going to sell a one-stop solution for “socialCRM. For example, what I use for social media monitoring is perfect for me. In a sense this is the first domino that has been pushed over and soon there will be a chain reaction with pieces falling into place here and there.

Radian6 52
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Have we built a monster?

Jeff Esposito

You hate me; but your abhorrence cannot equal that with which I regard myself. I look on the hands which executed the deed; I think on the heart in which the imagination of it was conceived, and long for the moment when these hands will meet my eyes, when that imagination will haunt my thoughts no more. Frankenstein.