Buzz Marketing for Technology

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Can CMOs Master The Customer Experience For Hispanic Shoppers?

Buzz Marketing for Technology

It comes down to a CMO’s willingness and ability to listen to and observe what customers are doing online, what types of sites they are visiting, what types of keywords they are searching for online, their purchasing behaviors and the like. Does the mobile site look like a duplicate, yet shrunken, version of a brand’s online site?

Mobile 225
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It’s Time For CMOs To Tap Into The Power Of Personalization

Buzz Marketing for Technology

By providing personalized, relevant and unique content in line with consumers’ likes and dislikes, purchase behaviors and demographic profiles, they’ll increase eyeballs to their online or mobile sites, boost traffic and, most important, drive short-term and long-term sales. That’s a win-win for both brands and consumers.

Retail 217
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6 Tips for Turning Big Data into Great Customer Experiences

Buzz Marketing for Technology

Two dozen incremental improvements in site design or wording or personalization can get you much further than trying to “innovate” in one fell swoop. Then integrate with those responsible for e-commerce and site optimization. Yes, big data can fundamentally shift the way you do business. But don’t try to change everything at once.

Data 278
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How to Choose a Social Media Listening Platform for B2B Marketing

Buzz Marketing for Technology

All listening platforms collect data from numerous online sources — news sites, blogs, and other Web sites. But some specialize in social media sources like Twitter, review sites, and even communities; others have the ability to cover offline media such as print, television, and radio.

B2B 225
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Ideal Customer Persona – made with Social Data

Buzz Marketing for Technology

I personally conducted the interviews with those customers to understand things like: what do they read – physical print pubs, what do they read online – list of sites, where do they go online for news – list of sites, how do they get their news – Twitter, RSS readers etc, where do they go online to learn – trusted sources, what events do they regard (..)

Data 241
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Social Media and the Contact Center for Dummies (Wiley)

Buzz Marketing for Technology

One of the biggest challenges for organizations today is managing the flow of information about their brands, products, and services that occurs in social media channels, including microblogs (such as Twitter), social networking sites (such as Facebook), blogs, and online forums. Is Twitter the Next Channel for Contact Centers?

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Social Media Listening for B2B Marketing

Buzz Marketing for Technology

One of the biggest challenges for organizations today is managing the flow of information about their brands, products, and services that occurs in social media channels, including microblogs (such as Twitter), social networking sites (such as Facebook), blogs, and online forums.

B2B 206