SocMed Sean

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SalesForce Marketing Cloud – The Next Step In Social Media Engagement?

SocMed Sean

I know it’s been a few weeks since I posted last, but that’s what happens when your full-time job is leading a social media team. So…apologies for the break, but the good news is there a LOT of great posts and social media comics coming soon. Feel free to leave your thoughts in a comment.

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Good Or Bad – You Must Engage With Your Customers Through Social Media

SocMed Sean

Today’s post comes from Laura Clarke,a blogger and lover of all things social media. Laura currently works on behalf of Sentiment Metrics, a leading provider of social media management software. I appreciate Laura sharing her thoughts/experiences with customer engagement via social media channels!

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[COMIC] The Critical Element Of A Successful Big Data Strategy

SocMed Sean

Mainstream emergence of social media has certainly created an environment where consumers are willing to share every aspect of their daily activities, so we should be able to filter out the noise and get to the juicy nuggets. In the age of social media, businesses are gobbling up customer data like Pac-Man. –Sean.

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