| | | Paul Gillin | |  Retail | 10 articles |
| Page 1 of 1 | Previous | Next | PAUL GILLIN AUGUST 9, 2012 How Twitter Amplifies a Customer Attack It’s doubtful the investment banker would want its customers to hear comments like “Retail investors should be circumspect of any offering they’re able to get their hands on. The following is an excerpt for the forthcoming book, Attack of the Customers: Why Critics Assault Brands Online and How to Avoid Becoming a Victim , by Paul Gillin and Greg Gianforte. The target publication date is late 2012. I’ll be posting a few excerpts here during the next few months and would appreciate your comments. Now, thanks to the Internet, we know this is not true. Order From Chaos. | PAUL GILLIN MARCH 10, 2011  The Other Social Network For business pros in industries like communications, manufacturing, retailing, financial services and even construction, LinkedIn groups are becoming vertical social networks in their own right. Have you checked out LinkedIn lately? If you thought the world’s largest professional network was little more than a place to post your resume, you owe yourself another visit. And they’re busy. | | | | | |
| PAUL GILLIN JANUARY 16, 2012  Live Blog: Lotusphere 2012 Opening Session “It’s the first end-to-end browser-based retail banking system that solved the connectivity problem between all banking devices,” Dreinhoefer said. Michael J. Fox kicks off as guest speaker, telling about his diagnosis with Parkinson’s Disease at the age of 29 and how it sparked his interest in the Internet. “I found out I was part of a community.” | PAUL GILLIN DECEMBER 18, 2011 Cool & Useful Sites for the Holidays SocialVest is an online retail platform that allows customers to buy and give at the same time. The folks at the Webby Awards sent along a super-helpful list of Web resources to use over the holidays. They range from social shopping to gift recommendations to real-time TV and music sharing. While I was familiar with several of these sites, I hadn’t heard of gems like Yap.tv, Wantful and Trippy. Definitely bookmarkable. The descriptions below were provided by the Webby Awards. Skype . Google+ Hangouts. Crackle. Turntable.fm. Turntable.fm YapTV. ShopWithYourFriends.com. SocialVest. | PAUL GILLIN DECEMBER 18, 2012  My New Book, ‘Attack of the Customers,’ is now available Just last week a woman who claimed she had been victimized in a contract dispute with a big Canadian retailer took her cause to YouTube and Facebook. An idea I’ve been kicking around for a couple of years became a formal book project in January. Eleven months later, Attack of the Customers on sale on Amazon ! Farming Out Customer Care. Goodbye to all that, and good riddance. | PAUL GILLIN DECEMBER 22, 2011  Best Gifts for Geeks: The Spiceworks List Many of this retailer’s products are simply super-bright flashlights, but a few might require FAA approval. As part of my work with IBM Midsize Business , I monitor and contribute to an active IT community called Spiceworks. This collection of hard-core geeks (1.8 There’s a curious fascination with bacon. and they obliged with plenty of great ideas. Here are the highlights. | | | | | | | |
| -
PAUL GILLIN | THURSDAY, OCTOBER 21, 2010  My Favorite Productivity Apps – Part One
The retail price is $200, but you can find perfectly good older versions for as little as $30 online. When I look back at my own output over the last four years – four books, 190 articles, nearly 1,000 blog entries, 300 podcasts, more than 50 webcasts and a busy speaking/training schedule – I marvel at the role that cheap and free technology has played in making me more productive. lot of our productivity used to be robbed by little things: finding stuff, organizing it and getting it into a useful form. Thanks to new tools, much of that is now automated. None cost more than $50. MORE >> -
PAUL GILLIN | MONDAY, OCTOBER 31, 2011  How Will Technology Affect Employment?
Can there be new retail services, trades, sustainability-oriented businesses where these skills can be applied? Live-blogging from the IBM Watson University Symposium at Harvard Business School and MIT Sloan School of Management. . Panel discussion: How Will Technology Affect Productivity and Employment? Moderator: Erik Brynjolfsson – MIT Sloan, CDB. Panelists: David Autor – Economics, MIT; Irving Wladawsky-Berger, MIT, IBM Emeritus; Larry Katz, Harvard; Frank Levy, MIT. The Next Big Thing. The series is underwritten by IBM Midsize Business , but the content is entirely my own. MORE >> -
PAUL GILLIN | THURSDAY, JANUARY 24, 2013  Attack of the Customers Press Release
Attack of the Customers is available through major online retail outlets and in Amazon Kindle format. I’ve read thousands of press releases over the years but don’t believe I ever wrote one until now. It was more difficult than I expected! Links and tweets are appreciated, but Amazon reviews will get you undying devotion. New Book Explores Recent Epidemic Of Online Customer Assaults on Businesses. ‘Attack of the Customers’ Helps Marketers and Business Owners Manage and Prevent Reputation Threats Carried on Blogs and Social Networks. Capacity to Destroy. About The Authors. MORE >> -
PAUL GILLIN | FRIDAY, MARCH 9, 2012  Transforming P&G
P&G’s revenues continue to be strong, but its traditional retail channels are under intense pressure, warehouse clubs are squeezing margins and Amazon wants to trump its brand. When Stan Joosten first contacted me about joining Procter & Gamble’s Digital Advisory Board, I initially hesitated. The volunteer position would demand a few days of my time every year just as I was beginning to transition my focus to B2B and away from P&G’s consumer markets. said what the heck. It was the best decision I’ve made in the last five years. New Measures of Success. MORE >>
| |
