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    [Retail] 5 Easy Black Friday Marketing Tips You Still Have Time For
    Whether your business is a retail store, local restaurant, or complex B2B software provider, you can take advantage of the hype of Black Friday and Cyber Monday (November 26, 2012). More Useful Black Friday Marketing Articles Black Friday Marketing Ideas for Small Business – View Article 9 Small Business Marketing Tips for Black Friday – View Article How To Sell More Before, During and After Black Friday – View Article Black Friday Marketing Ideas for Non-Retail Businesses – View Article. Why are these days important to your business? Grab them now.
    [Retail] 7 Mobile Marketing Stats That Will Blow Your Mind
    This type of behavior will ultimately lead to an increase in the importance of online reputation management, fair pricing and transparency from retail outlets. 4 out of 5 consumers use smartphones to shop. Smart retailers (like Target) are recognizing this trend and incentivizing the use of mobile phones within the store with discounts and coupons targeted at mobile users. 78% of retailers plan to invest in mobile this year. The figure is expected to top 220 million within the retail market alone. Mobile marketing is the future. Pay close attention.
    [Retail] Do You Know Your “Empty Nesters”?
    Recently, Retail TouchPoints looked at the way that most “empty nesters” consult the web, browse, and buy via mobile. 85% trust third-person product reviews from major retail sites. There have been interesting changes in many of the demographics marketers are accustomed to targeting. study was done on shoppers born between the years 1946 and 1964 who do not have children living at home. This is what was discovered: 82% would rather browse online than in-store. 65% use smartphones to look up product information. 64% have made purchases using their tablets.
    [Retail] Thanksgiving Marketing Statistics You’ll Gobble About
    Steal the last piece of pie as you distract cousin Fred with astounding holiday retail facts. They coined the term because of all the traffic jams, crowding, and often violence that resulted from the retail frenzy. The National Retail Federation (NRF) has all sorts of interesting Thanksgiving marketing facts, figures, and tidbits. percent of 25-34 year olds agree retailers’ deals have either been excellent or good (these consumers might also have been drunk, no definitive answers have been given on the sobriety of respondents). By Laura Petrolino. Where did 2015 go?
    [Retail] Tis The Season For Marketing Mistakes
    Marketing Pilgrim’s Cynthia Boris looks at the split-personality of the season in her post titled, “ Retailers are from Mars, shoppers are from Venus.” The numbers show the inconsistencies: 16% of customers start shopping before Halloween –  BUT  – 55% of retailers start promoting holiday shopping before Halloween. 54% of shoppers say stores don’t provide enough information –  BUT  – 87% of retailers feel they give all the info the consumer needs. This is a crazy time of year for marketers. Yikes!
    [Retail] 35 Stupendous Social Networking Facts and Stats
    Pinterest drives 25% of all retail website referral traffic. Pinterest accounts for 25% of all retail website referral traffic. ( Ber|Art ). Though “social media” broadly encompasses a variety of platforms including blogs (WordPress, Medium, Tumblr), content sharing (YouTube, SlideShare, Instagram), and content curation (Scoop.It, Triberr,, the term is nearly synonymous to many for the big social networks. Image credit: The Wonder of Tech. Facebook is of course (by far) the largest social network. 12 Facebook Statistics and Facts. 1. TechCrunch ). 3.
    [Retail] How Are Staples, Walmart, and Target Dominating Back to School on Social?
    Not many people know that Back to School is the next biggest shopping season after the winter holidays, but it is: according to the National Retail Federation’s 2016 report, total spending during the Back to School season is expected to reach $75.8 Social media conversation for Back to School centers primarily around shopping, commercials, and giveaways, as various retailers start their promotions for the season. These shares might change in the coming weeks as other retailers step up their game and the BTS season gathers steam in August. billion this year.
  • UNSPOKEN  |  FRIDAY, MARCH 8, 2013
    [Retail] Building A Real Twitter Community At #SXSW with Nestivity
    The Acquity Group studied the behavior of Interbrand’s 2012 Best Retail Brands and found them lacking on Twitter. We’ve heard it time and time again: Twitter is a great community-building tool. And I agree, in part – there is the potential for Twitter to be a fantastic place for deep, meaningful connections and powerful communities. But it’s not quite there yet. The reality is, the majority of tweets go unanswered. full 73 percent of customer tweets were ignored. Creating Community With Nestivity. Enter Nestivity. How Does Nestivity Work?
    [Retail] How Amazon Ruled Social Media Conversations on Black Friday and Cyber Monday 2016
    With retailers like Amazon and Walmart extending the dates for deals and sales, we should all have been able to knock a few things off our shopping lists. However, it is interesting to note that the only retailer that appears in top keywords for social conversation on both the days is Amazon , as the online retailer captured the largest share of conversations for both Black Friday and Cyber Monday. Consumers mentioned the retailer not just in the context of deals and sales but also as a convenient place to shop, in order to escape the crowd and queues in stores.
    [Retail] Which Social Media Channels Should I Use For My Business?
    If your business is image heavy – say, a photography studio, retail shop or an ecommerce site – then Pinterest for business makes sense. That is the million dollar question I get asked ALL the time. In order to help you decide, I have compiled a list of the most popular and effective social media channels at your disposal today.  I will be following up with an in-depth detailed blog about each social media channel in the coming weeks. Social media may be free, but think about the value of your time! Determine which is MOST relevant to your business.  Tip #4: Don’t get frustrated.
    [Retail] Savvy Shoppers Use Cell Phones to Make Buying Decisions
    Some retailers also took advantage of the abundant use of smartphones during the holiday season, by allowing consumers to price match other stores and even some websites right from their phones. Everywhere you go, people you see are glued to their cell phones. It’s undeniable. As a society, we seem to be feeling the need to be more and more connected every day. It’s not uncommon to see a family sitting at a restaurant table, no one speaking but each one using some kind of cell phone. This alone shows why mobile marketing is crucial for your small business. No related posts.
    [Retail] SEO Strategies: Optimisation Ideas for Your Google+ Page
    Tweet Guest post written by Emma Tomlinson , who is the Head of Retail at Smart Traffic, a SEO consulting company based in Bristol delivering successful campaigns to both SMEs and major brands. Most of us know that social media has been playing a big role in several businesses’ Internet marketing campaign. And, right now, Google+ is one of the dominating social networking sites. Since mid-2011, plenty of entrepreneurs have been creating their own network of contacts and promoting their firm. With that said, take the following aspects into mind while creating your Google+ page.
  • SPIN SUCKS  |  THURSDAY, JUNE 28, 2012
    [Retail] Social Media Campaigns Don’t Match When Consumers Are Online
    And now there’s a new study out from YesMai l, which looked at the social networks of 20 popular clothing retailers in order to discover how email boosts social engagement, what times of day and week are most effective, and how to standardize some of your engagement in order to succeed. . Ever wonder how much content you should be producing? What about how many times you should be posting to the social networks? I was just asked this question during a speaking engagement yesterday, “How many times should I be posting to Facebook every day?” and 12 a.m. to 7 p.m.
    [Retail] It’s Time For CMOs To Tap Into The Power Of Personalization
    commerce sales are expected to hit $370 billion by 2017 – that’s 10 percent of retail sales. According to eMarketer, 15 percent of  online retail sales  this year will take place via mobile devices, which is up from 11 percent in 2012. retail m-commerce sales are predicted to reach nearly $39 billion in 2013, up 56.5 Posted in eCommerce Optimization Personalization. According to  Forrester Research , U.S. These are some pretty staggering figures that brands and their CMOs cannot afford to ignore. Consumers today are finicky and want what they want,  now. Overall, U.S.
    [Retail] February 24: this week in social media
    Pinterest leads Facebook in retail sales acquisition. February 24: this week in social media. View more lists from Sherrilynne Starkie. Related posts: Study shows social media drives sales. Facebook advertising facts. Click here to start to receive my newsletter. PLEASE LIKE  MY FACEBOOK PAGE. Related articles. Social media demographics. Pinterest for Business. Authors and Social Media: What Works? Facebook Headline Social Media Twitter
    [Retail] The Ultimate Guide to Search Retargeting
    Let’s say that Marketers A and B both represent large sporting goods retailers and are bidding to serve an impression to a visitor on Marketer A will likely reap the rewards, while Marketer B limps back to the retailer with mediocre results. This is a guest post by Ben Plomion, Director, Marketing & Partnerships at Chango. To most marketers, the term “retargeting” means “Site Retargeting,” the practice of placing display ads in front of people who have previously visited a website. and others. Main Characters. Agencies. Retargeting Companies. represent Chango.
    [Retail] Two Things That Should Rock Your World
    Here's the news from Internet Retailer : "Of 49.6 billion visits to the top 500 e-retailers in 2014, 26.4 retailer. internet retailer. Well, is the Web dead? Of course, the Web isn't dead, but it is changing in ways that many of us have (sadly) been ignoring. As more and more brands still struggle with the browser-based Web (and this includes everything from website development to social media and e-commerce), the Web as we've known it evolves. and not on a fixed screen). Here are two pieces of information that will rock your world. There will be 41.0 brand.
    [Retail] Create a World-Class Online Community for Your Business
    Business Resources from Mashable: – HOW TO: Create a World-Class Online Community for Your Business – How Social Data & Mobile Tech Can Improve the Retail Experience – 5 Creative [.] HOW TO: Create a World-Class Online Community for Your Business – How Social Data Mobile Tech Can Improve the Retail Experience – 5 Creative [.] Marketing Resources from Mashable: – HOW TO: Create a World-Class Online Community for Your Business – How Social Data & Mobile Tech Can Improve the Retail Experience – Making Data Relevant: [.]
    [Retail] Why CMO’s Need To Be More Involved in Ecommerce
    billion spent online this past holiday season has taught retailers anything, it’s that capturing customers—and their dollars—online is crucial. Armed with the science of data analysis and the art of consumer engagement, the CMO is well positioned to emulate merchant princes of old and join the ranks of retail royalty. Data is crucial to online retail. Posted in Commerce Conversion Optimization Customer Experience eCommerce Leadership Online Testing Optimization Personalization Testing. If the $42.3 But online is a big place. And who should lead the charge? One word: data.
    [Retail] Six Links Worthy Of Your Attention #66
    "Price comparison, consumer reviews and being able to get competitive pricing via your mobile device at retail is not only the new reality of the new consumer, but it's a fact of life. retail. Is there one link, story, picture or thought that you saw online this week that you think somebody you know must see? "I'm at O'Reilly's Strata conference this week, which looks at the advent of Big Data , new interfaces, and ubiquitous computing. Plenty of speakers talk about the utopian possibilities of data transparency. " (Alistair for Hugh). " (Alistair for Mitch).
    [Retail] 5 Top Online Marketing Trends for the Rest of 2013
    Whether you work in the b2b world, in non-profit marketing or with a brick-and-mortar retailer, you know that having the right online presence can bring even more customers to your organization. Guest post by Alice Jenkins of How2become. While you may have a website and a Facebook page, there is much more to maintaining a successful online marketing presence. Here are a few of the top online marketing trends for the second half of 2013 that may help you grow your sales both online and off faster than you expected. Social media will remain important. Fonts like Arial and Veranda are best.
    [Retail] Just get us the Millennials! #Marketing #Fail
    They check in at retailers, restaurants and they expect brands to respond with authentic voices, not canned responses. I can’t count the number of times I’ve sat in meetings with brands large and small and heard the marching orders. “Just get us the millennials” This mind set is short-sighted and mindless old-school marketing at best! Millennial’s are just one demographic in your potential market and you need to think carefully before you focus entire marketing campaigns on them. 38% of Millennials are bilingual. They’re social. Tweet this. No excuses.
    [Retail] Email Marketing Segmentation: Mr. Retailer – We Don’t Like Schweddy Balls
    This post was inspired by a Saturday Night Live skit. If you’re easily offended by sexual innuendo and double entendre you may want to skip the watching the video. Last year while looking for a gift for a friend, my wife and I settled on a box of gourmet “Schweddy Balls” from the Schweddy. Email marketing email marketing email marketing segmentation Saturday Night Live SNL
    [Retail] The Creative Power of “You’re Right” and the Destructive One of “But”
    Today I want to talk about two of them: the creative power of “you’re right” and the destructive one from “but” Creative Power of “You’re Right” My very first corporate job right after finishing my undergrad degree was at a major food retailer in Germany. However, the employees from this food retailer are among the most hardest working individuals that I have ever met. I’m in the lucky position of having a career that involves interacting with lots of people in the daily basis. Their culture was all about getting things right.
    [Retail] 2010 Charts a Promising Future for E-Commerce on Facebook was involved well before last year – we launched our Facebook Store Application for retailers, a customized tool that lets them list and promote products right on their Facebook fan pages, back in the Fall of 2008. And since then, we’ve built Facebook stores for nearly 1,500 retailers total, more than anyone else in the industry. As the longest-running tool of its kind on Facebook, with more active retail partners than anyone, the SortPrice Store Application has become an excellent barometer and example of F-commerce’s overall growth and success. Need proof?
    [Retail] How Do You Sell?
    They have a solid distribution partner who’s getting them into key retail outlets, but that’s not energizing the brand in their minds. I have a funny skill to come up with Yogi Berra-esque quotes that are off-the-cuff at the time, but then prove to be even more accurate than I realized initially. Last night, at a local workshop for entrepreneurs, I did it again. I was talking with a peer after the event and I said, “Channel trumps promotion…”. As I thought about it more afterward, I find that this is an all-too-common problem in marketing. The answer was both revealing and frustrating.
    [Retail] Five Customer Empowerment Tips: the Days of Intuition are Over
    Just ask any retailer of consumer electronics, for instance. The effect is felt in several industries and certainly in retail. We all talk about the empowered consumer and it’s safe to say that consumers indeed dispose of more ways to inform themselves, interact and buy when, where and how they want. You don’t really need studies to notice customer empowerment. People still ask for advice but they know better what they want than ever before. And they use digital channels to inform themselves and to buy. The power of the customer isn’t new, it’s just stronger. So, what is it about?
    [Retail] How to Integrate Social Media in a True Omni-Channel Program
    The second-largest home improvement retailer in the UK, Homebase distinguishes itself by offering a mix of the traditional DIY products with the more design-inspired products. Shop by Mission At Homebase , Siobhan Fitzpatrick is weaving social, digital, content, and mobile marketing into all facets of the organization. “We are currently on a transformation program to bring ideas, inspiration, small projects to life through our organization,” Siobhan says. Siobhan offers a.
    [Retail] 15 Amazing Women Bloggers You Should Get to Know
    SarahinTampa Another amazing tech blogger, Sarah brings her experience in the financial, retail and software industry to TechCrunch where she is always on top of the latest news, gadgets and mobile apps. One of the fantastic things about the growth of social media is how it has widened our window on the world. We live in amazing times where we can create deep friendships with people we may never meet face to face, or meet people whom we’ve known through social media networks for the first time face-to-face and it’s as if we’ve lived next door to each other for years.
    [Retail] 5 Super Cool Facebook Messenger for Business Examples
    And the floral retailer isn’t relying solely on chatbots to enhance the shopping experience. Clothing retailer Spring is giving consumers their very own personal shopping assistant on Facebook Messenger. Communication is evolving into quick, short interactions. Research uncovered that 63% of consumers say their messaging with companies has increased over the past two years. This trend offers an opportunity to use Facebook Messenger for business. Fandango. In business, some companies live by the old adage: If you build it, they will come. And that’s exactly what Fandango is doing!
    [Retail] Pinterest: Great Opportunity for Lifestyle Publishers and Brands
    At the moment it has more followers than all of the others combined. I am primarily covering publishers in this post but there are also solid opportunities for retailers. Pinterest is getting a lot of attention these days and deservedly so. The photo and video sharing site offers great opportunities for promoting lifestyle content and reaching niche audiences and specific demographics. Need a primer on Pinterest? Kerry Jones did an excellent one on the BlueGlass blog: Everything You Need to Know About Pinterest. Who’s Doing it Well. MyRecipes. Cooking Light. Better Homes and Gardens.
    [Retail] The Complete Marketing Communications Measurement Guide
    Let’s say your goal is to drive more retail sales. If your goal is to drive more retail sales, use tools that drive people into your store and create loyalty, such as Foursquare or Belly. The Spin Sucks community is an interesting one. While the vision of the blog is to change the perception of the PR industry, we also talk a lot about marketing, advertising, search engine optimization, social media, and entrepreneurship. Because of that mixed bag of goodies, the readers come from all walks of life and are not all communications professionals. love that. Starting a Business.
    [Retail] Three Possibilities for Social Commerce
    CEO Bob McDonald has provided a clear rationale for the P&G foray into eCommerce, stating that customer convenience – being where customers want to shop – is key: “ We want to maximise our sales through retailers but we also want to be where the consumer wants to shop.”  By improving customer convenience and thus customer centricity, P&G f-commerce may have a brand-building effect – the store is polite, courteous and respectful to customers. Something interesting is happening on Facebook. Sure they’ll sell products there, but that’s not their main goal.
    [Retail] Association Social Media: Kelli Windsor, Food Marketing Institute
    First, we serve as the voice of food retail and use social media as a tool for sharing that voice. Second, we use social media to engage with the food retail industry. For example, we learned that while food retailers might not engage with us on social media on research or trends, they would be interested in supporting campaigns that showcase the good grocery stores do and tell the industry story. Here’s a snippet of my conversation with just one of several great association social media folks. What department do you sit in and who (title) do you report to?
    [Retail] The 4 C’s of B2B Marketing
    would argue this killer combo of marketing is mainly for B2C marketing and thus it is best applied to the marketing of products, especially mass retail products. We’ve all heard about the four P’s of marketing. Product. Price. Placement. Promotion. The four P’s were created mainly to describe the ideal “marketing mix&#. The term “marketing mix&# became popularized after Neil H. Borden published his 1964 article, Concept of the Marketing Mix. So let’s take a look at another more contemporary framework for B2B marketing – the Four C’s.
    [Retail] Is SMS Marketing Still a Viable Strategy?
    SMS messages allow retailers to deliver promotions and discount vouchers straight to their mobile, based on previous purchases from the brand. This is a guest post from James Bentham. SMS, really? As most brands and organizations now have a mobile optimized version of their website, the focus is now on encouraging users to travel to your site and interact with the brand itself in order to push increased revenue. Experienced marketers will tell you that customers are much more likely to respond to campaigns that engage them on a personal level. Why it Works. Implementation. Receipts.
    [Retail] What’s Driving Social Conversations This Shopping Season?
    Black Friday marks the busiest shopping season for most retailers, accounting for as much as 30 percent of their annual sales. Hence, the innumerable deals and offers as retailers compete to capture the maximum share of wallet from the consumers. Social media users are already excited about their holiday shopping and are discussing about various deals, offers, retailers available to them. Top Retailers Being Discussed. The online retailer has been running Black Friday deals already and has announced that they would continue the offers for the next 35 days!
    [Retail] How to Build Trust in Your Brand Using Video
    ASOS, the online retailer, brings together high street brands alongside its own in-house collection to offer shoppers a huge selection of fashion to choose from. This is a guest post by Neil Davidson. Instead of requiring users to navigate, scroll, and click to access information, online video is a one-stop destination for information. It takes less time to engage the user than reading, and the user is then engaged until ready to follow an embedded call to action. In today’s society, the personal connection that a brand can make with a consumer is crucial. How do you feel about bragging?
    [Retail] Why Alps Bethneck is 5 Years Old
    Comments Comments Related Stories How Social Media Changes Retail Storefronts Wondering If Mobile Technology Kills Creativity Tips and Tricks for Productive Telecommuting. This is a guest blog post by Stephen Black. This is his story. 2005: Flickr. Do I want to treat Flickr as a serious base for showcasing my photographic works? Or, do I want to use it as a base for experimentation? Ask Chiaki Williams. 2007: Facebook. Do I really want my email addresses and more to be in the hands of some Ivy league whiz kid? scramble my name and Alps Bethneck is born. 2010: Twitter. It started in 2002.
    [Retail] The Shape-Shifting Reality Of Shopping
    Last Friday, MediaPost published the news item, Time Spent Shopping Shifts From PC To Mobile , that stated: "Time spent visiting retail Web sites on tablets and smartphones has eclipsed that of time spent shopping via the desktop. combined 51% of time on retail sites took place on devices as of February (37% on smartphones, 14% on tablets) compared to 49% on PCs, according to a new study by mobile ad network Millennial Media and comScore. Companies like Nomi bring the power of web analytics to understanding the movement of physical people that are at the retail level.
    [Retail] Why We Should Replace Achievement with Contribution
    Imagine if we could say what we contributed to society, the life of a consumer, the world of retail "The critical question is not 'How can I achieve?' but 'What can I contribute?". The words of Peter Drucker and one that I all think that we can improve upon. For instance. Appraisals often talk about achievements.but imagine if they said contributions. automatically reengineers the way we look at ourselves and our brand. Social media runs on contribution.not achievement because achievement is gained on social media through recognition for your social contribution.
    [Retail] People Get Sued For Doing This OnLine - Social Media
    ? People Get Sued For Doing This OnLine Here is a situation: Suppose You were browsing through a huge Retail Site and You come across a product that catches your desire and now you just cannot live without. So you buy it and eagerly await its arrival. When it arrives, You rip it open and see it - and find it''s. terrible. Disappointed, you go back to the same WebSite and leave a Negative Review to warn others and also this way you are informing the Company and venting your anger. Perhaps you are hoping that the Product be replaced et al. damages?''.?? Be careful when you are OnLine.
    [Retail] Influicity Introduces YouTube Influencer Marketplace
    Influicity is currently working with a major retailer on a national activation, with 6 other campaigns in development. Influicity is set to unveil a “first-to-market” platform that allows marketers to efficiently search and connect with YouTube influencers. This YouTube influencer platform categorizes 140,000 influencers into one marketplace, where brands are able to browse through them using filters such as age, gender, location and subject-matter. Influicity’s search page, where clients can select their influencer search filters from the menus on the left.
    [Retail] Holiday Shopping And Social Media A Winning Combination
    However, with each year that passes, fewer people are leaving the comfort of their homes on Friday morning to hit the mall now that social media has created a new way in which to shop at one’s favorite retail stores. is the official site that highlights the best deals from over 800 online retailers, and consumers can sign up for email alerts.). ‘Tis the season for family, food, friends, and of course shopping! As we all know, Black Friday and Cyber Monday have practically become holidays in and of themselves. And as U.S. Blog Social Media Social Media Marketing
    [Retail] Time To Go Digital
    They have become the digital competitor to virtually every type of retail business in the brick-and-mortar world. If traditional retailers like Staples are struggling, then how much more so are all the rest? Where will brick-and-more retailers be in 15 or 20 years? Imagine yourself being in a small town and having your retail business swallowed up by the likes of Wal-Mart and Target. One option is to transition your small town retail shop into an e-commerce store and expand your customer base. Say what? Will they be extinct? In fact, now may be too late.
    [Retail] How To Post Effectively on Facebook
    Here’s an overlook of which days is more effective to post at in different industries: TRAVEL AND HOSPITALITY INDUSTRY: RETAIL: FASHION: BUSINESS AND FINANCE: FOOD AND BEVERAGE INDUSTRY: > See the full report from Buddy Media here. Tweet Buddy Media has released a report that reveals when it is most effective for brands to update their Facebook pages thus gaining the most impact on their users. The analysis was performed on 200 of Buddy Media’s clients during a two-week period. Effectiveness was measured according to comments and likes. short message is much more easy to decode. 2.
    [Retail] Marketing Doubleshot Podcast – Ep.8 – Digital Marketing Career Trends & Online Engagement Driving Offline Action
    In this episode, Jonathan Barrick and Josh Muirhead discuss three recent trends in digital marketing careers and an initiative by Google to more effectively measure the effects of online engagement (specifically SEM) on retail store visits. Links and resources mentioned in this episode: Fast Company -> Search Engine Land -> Google Launches “Store Visits” Metric In AdWords, To Help Prove Online-To-Offline Impact –…adwords-211254. Search Engine Land -> AdWords Brand CPCs Rising?
    [Retail] How to Build a Billion Dollar SEO Empire
    Jacob King was the first person to discover this back in 2013 and prompted Barry Schwartz, owner of Search Engine Roundtable to question whether Retail Me Not and other brands under Google Ventures’ watch would ever be subject to Google penalties. have to say that I agree with Barry’s conclusion in his post that I do believe Google would give Retail Me Not a penalty, but then side with his commenters in that it would purely be for public display, and it’s something that would quickly be dealt with and revoked if it were to ever happen. Billion dollars. Valpak.
    [Retail] 7 Social Media Tactics Your 2013 Budget Needs to Succeed
    Strategies Data-Driven Marketing Marketing Automation Marketing to Latinos Conference Call Local Retail Sports & Entertainment Politics & Advocacy Automotive CPG Financial Services Healthcare & Pharma Agency Spotlight. Specifically, research by, comScore, and The Partnering Group found that 70 percent of consumers click through on a retail blog to the firms website and 68 percent of consumers use YouTube to browse and research products. Retail. Retail. ); //. Marketing News & Expert Advice. ClickZ Awards. ClickZ Academy. Email.
    [Retail] Should Brands Give Up on QR Codes?
    The Korean retail chain Emart launched a campaign to increase their sales during lunchtime between 12pm and 1pm, as their sales decreased drastically during this hour. Tweet When the QR (Quick Response) codes first became available for smartphones, it seemed to be the new big thing so companies went along with the trend by incorporating the 2D codes into their marketing strategies. The black and white squares quickly became ubiquitous. However, today people don’t  seem to notice the codes anymore, and the QR interest and excitement seem to be fading away. Emart SunnySale Campaign.
    [Retail] Social Media Sites Rank Lowest For Customer Satisfaction
    Specialty Retail Stores 79. Internet Retail 78. Out of websites in 33 industries, social media sites provide the least satisfying experience,  according to the American Customer Satisfaction Index’s (ACSI) first-ever website benchmark. Released today, the study found that average website satisfaction is 78.2 out of 100; social media websites rank at the bottom of the barrel with an average of 68. Credit unions earned the top score for website customer satisfaction with a score of 86, followed closely by consumer shipping and banks at 85. However, there are plenty of exceptions.
    [Retail] Social Media Ostriches – The Corporate Hypocrisy Of Blocking Employee Access To Facebook and Twitter
    An online shoe retailer that has blown the door off marketing and expanding their sales opportunities  and customer support through the use of Twitter. Okay…I have to admit that I find these types of tweets mildly humorous: or It’s not that I find the pain of employees funny, but the shortsightedness of companies in their efforts to ignore new technologies always makes me wonder what they are thinking. Flash forward to 2009, when every company realizes that email and Internet access are key tools for most back-office employees in the company to do their job. Digg this!
    [Retail] Four Ways to Evolve Your Online Conversions
    Leading retailers have realized that the deep analytics and insights gained from testing with online customers is not only improving the efficiency and effectiveness of their e-commerce site, but several other aspects of their businesses as well. Want to know the secrets of the most successful online retailing giants, eBay and Amazon? Posted in Conversion Conversion Optimization. When you think about it, the Darwinian idea of evolution is not a far cry from the way we as marketers adapt and change to new technology. Learn from those who are bigger, faster and stronger.
    [Retail] Say Hello To ShowPony
    ShowPony is simply a way for us to have a brand and environment that allows us to attract more retail, customer facing clients to take advantage of our team’s experience with these types of clients.  It’s been a whirlwind month or so and my blog and personal social media use has certainly suffered.  Finding time to attend to my personal stuff is always going to be a significant challenge with a full time gig.  The anxiety of a shrinking Klout score and Alexa rating always seems to reel me back in.  I’m so vain. Social Media
    [Retail] The Fallacy of Ever-Growing Online Sales
    If you are an online retailer, these are very exciting news. From the SU Systems’s survey above, you can see that attracting more buyers to site is one of the two top leading challenges of worldwide online retailers. Business & Marketing ecommerce ecommerce retailersIn 2012, B2C ecommerce sales grew 21.1% to top $1 trillion for the first time, according to new global estimates by eMarketer. In the same report, eMarketer indicates that sales in North America grew 13.9% to a world-leading $364.66 billion in 2012, as more consumers are spending their dollars online.
    [Retail] Building Community: It’s More than Engagement
    See what you think of this, from the online retailer perspective. Nice little deck from Jason Falls of CafePress. think the lessons are spot on. Etail East – Jason Falls presentation – 2013 from Jason Falls. ————— ( photo credit ). Case Study From the Trenches Implementation
    [Retail] Why Social Media Matters for B2B Vendors
    social media games and contests, “checking in&# at retail locations, coupons and discounts) are inappropriate or flat-out inapplicable in the business world. Social media marketing has clearly been embraced by consumer brands. Pepsi famously dropped its Super Bowl advertising a year ago in favor of a social media campaign. Coke, Starbucks and Disney are among the top brands on Facebook , with millions of fans. SMR has developed a sophisticated methodology for continuously tracking the top brands on social media based on reach, satisfaction and other metrics.
  • SPIN SUCKS  |  TUESDAY, APRIL 24, 2012
    [Retail] The PR Nightmare for Walmart
    And the giant retailer will be left with a PR crisis that will hurt its reputation for years to come, not to mention the distraction the company is facing for most of the rest of this year. I would be remiss if I didn’t blog about the PR nightmare Walmart has caused itself by allegedly covering up the bribes they paid Mexican officials in exchange for getting building permits faster and other favors to help it aggressively expand in the region. The attorney dispatched a committee to Mexico City and found, yes indeed, there was suspicion both Mexican and U.S. laws had been broken.
    [Retail] 3 Steps for Getting Your Brand on the Back-to-School Shopping List
    For being the second-largest retail opportunity of the year, back-to-school shopping is about as exciting as a trip to the DMV. pencils smart retailers will sell before the first day of school. Let’s be honest. Its bland predictability is a shame because there are nearly  $300 per household at stake. Think of the millions of backpacks, sneakers, and No. Teen fashion brands are major stakeholders in the back-to-school frenzy. Abercrombie & Fitch, American Eagle Outfitters, and Aéropostale.
    [Retail] The Social Influence Surge—Are You Prepared?
    67% of shoppers  spend more online after recommendations from online community of friends according to an Internet Retailer study. The New Rules of Social Engagement. With social media now mainstream, we’re experiencing a surge of consumer influence from “social shopping”, consumer reviews and online word-of mouth-marketing.   53% of those on Twitter have recommended companies and/or products in their tweets and almost as many voice an intent to buy those products or services. Below is a presentation on the power of social shopping and word of mouth marketing. See more! Reviews?
    [Retail] Don’t Get Lost In Translation
    In many portions of Asia and Africa for instance, mobile phones comprise an overwhelming majority of Internet based traffic for e-commerce and retail websites. Don’t Get Lost In Translation. The Internet now provides businesses and brands with an unprecedented ability to reach large audiences throughout the world. Even the smallest of businesses with a quality product or service to offer can now build the necessary web based infrastructure that allows them to reach localized markets in the blink of an eye. Proper Translation Services. Understand Cultural Barriers And Differences.
    [Retail] Social Media Marketing and Darwin: Evolution or Irrelevance
    The next generation of retail is a blended in-store experience enhanced by digital technologies. “If you don’t like change, you’re going to like irrelevance even less.” – ” – General Eric Shinseki, former U.S. Army Chief of Staff. The media landscape has evolved tremendously over the last quarter century. Consumers have evolved even faster with the advent of high-speed Internet-enabled mobile devices and social media. Have your marketing efforts evolved with them? Marketing at the peak of the television era was relatively simple. Sound daunting?
    [Retail] Cyber Monday. Don't Get Killed (Online)
    When the retail specials start rolling, and people ditch out early from their Thanksgivings celebrations in the US to get in line and start a riot to get a Xbox for fifty bucks less than usual. retail. blackfriday blackberry blackberrypassport chom977fm chomfm ctrlaltdelete ctrlaltdeletewithmitchjoel cybermonday digitalmedia ecommerce facebook facebookatwork guestcontributor heatherbackman iawriter iawriterpro linked montrealradio morningshow morningsrockwithterryandheatherb radiosegment radiostation retail socialmedia soundcloud technology terrydimonte xbox youtube linked.
    [Retail] Five Ways to Measure Social Media Efforts
    explained I had just given the opening keynote at the Retail Packaging Association  trade show on using the web for business growth. A couple of weeks ago, I was standing in line at security in the Ft. Lauderdale airport. I was fascinated at the three and a half hour line (which I thankfully didn’t have to go through) and commented on it to the guy standing behind me. We started to talk and he asked me what I was doing in Florida. He asked if that included social media. said, “Yeah. Well, anyone with a Twitter account and a keyboard is a social media expert.” Leads.
    [Retail] Top 15 Social Media Marketing Blog Posts Of 2015
    CLEVER WAY ONE RETAILER BRINGS PINTEREST FROM ONLINE TO IN-STORE. This weekend I walked in to World Market, a speciality retailer selling mostly home decor, and walked out with something I wasn’t planning to purchase—all because of Pinterest. HOW RETAILERS CAN USE PINTEREST TO BOOST HOLIDAY SALES. Here they are. The 15 most-read posts on our social media marketing blog in 2015! IS IT TIME TO REMOVE SOCIAL MEDIA LINKS FROM YOUR WEBSITE? But is it time to remove them? For some brands—yes. Are you one of those brands? Read on to find out! Read More. Read More. Read More.
    [Retail] Increase Profits With Smarter Trade Promotions
    Getting your product to market may have been a daunting task, but any experienced retailer or manufacturer will tell you it’s only uphill from there. Here are a few of them: Trade Contests: Official contests to incentivize retailers/salespeople with prizes for the most sales. Training Programs: These are sponsored events that teach retailers or sales personnel how to use a product and highlights the benefits of its use. For many retailers, trade promotion can be an important money maker or a profit landfill. Increase Profits With Smarter Trade Promotions.
    [Retail] Achieving Omnichannel Customer Loyalty: Tips and Infographic
    Omnichannel marketing and omnichannel retail, as they are called now and then, are hot. Through cross-channel engagements and delivering the right content and information at the right time and in the right environment, we can optimize the relevance and return of everything we do as marketers. It’s as a I wrote in my previous post about customer empowerment. And the reasons are obvious: the multi-channel and multi-device behavior of customers. However, often we tend to focus on just the promotional dimension and forget the omnichannel customer loyalty side of things.
    [Retail] How Brands Are Using Instagram Stories to Impact the Buyer’s Journey
    The retailer has, in a very light-hearted way, captured both popular subjects in this Instagram story. As the retailer launched the fall-themed coffees, this story was perfectly crafted to capture the fall mood and at the same time announce the new products, driving awareness. For a retailer that sells millions of products, it is not possible to create a story for each one of them. However, a simple and fun story like this one helps build top-of-mind awareness about the retailer and also helps drive people to Amazon’s website, where they can then discover many other items.
    [Retail] Can You Cross-Promote Online?
    One thing retailers off line have grown mighty adept at is cross-promoting. Online retailers can get in on the cross-promotion game as well. Perhaps the best online retail store at cross-promotion is Amazon. Small Business Internet Marketing cross-promotion online retailYou go to your favorite store and put a bit of merchandise on the counter and what does the sales clerk do? If she’s a smart sales clerk she’ll ask if you’ve tried the new wing-ding that nicely compliments this gadget you’re about to buy. Have you shopped there lately?
    [Retail] 87 More Vital Social Media Marketing Facts and Stats for 2012
    60% of people who use three or more digital means of research for product purchases learned about a specific brand or retailer from a social networking site. 48% of these consumers responded to a retailer’s offer posted on Facebook or Twitter. Though social media marketing is now used in about 90% of companies, techniques, platforms and best practices continue to evolve.  Should you include Pinterest in your mix? Increase use of video marketing? Is blogging coming back or trailing off? What will likely be the hot trends in social media over the next couple of years? Pingdom ). 9.
    [Retail] A New and Prosperous Economy
    Amazon began to kill retail bookstores, first by giving us online book buying and then the Kindle, and Apple finished the job with the iPad. No matter what happens to the economy, jobs for retail book salespeople will not reappear. “We’re not going to have a jobless recovery. We’re going to have a jobless future.&# – Jeff Jarvis , author of “What Would Google Do?&#. It’s been said the Industrial Revolution is now complete as technology begins to replace the jobs that were created for people to run the machines. Take, for instance, the book industry.
    [Retail] UK Mobile Ad Spend Grows 126% in 2013
    Related Stories Social Networking Stats: Half the UK Population Uses Social Networks, #RLTM Scoreboard Mobile Advertising: Younger Brits Show Higher Recall, Engagement Social Networking Stats: Amazon Is Top Retailer on Pinterest, #RLTM Scoreboard. The latest estimates from eMarketer show staggering growth in UK mobile advertising. Mobile ad spend for 2013 will total over  £1 billion (around $1.89 billion) in the UK. Previously, eMarketer forecasted 90% growth in mobile advertising from 2012; now, an upward revision expects 126% growth. billion (or more than $3.58 billion).
    [Retail] 106 More Amazing Social Media and Marketing Statistics for 2014 and 2015
    Retailers are the biggest spenders on display ads, accounting for 21% of total spending. Internet Retailer ). Internet Retailer ). ” ( Internet Retailer ). For online retailers, Pinterest (24.3%) and Facebook (24.2%) drive the highest share of social revenue. 100,000 of Pinterest’s members are retailers.  ( Social Media Slant ). As Wallis Simpson, Dutchess of Windsor, famously said , “You can never be too rich or too thin. Or have too many social media marketing statistics.” Image credit: Business 2 Community. VentureBeat ). 3.
    [Retail] Augmented Reality for PR and Marketing Pros
    Think of it as being placed in a 3D world while you read a magazine or shop in a retail store. I spoke last night to the PRSA Central Ohio chapter. really love Columbus. It’s a great little town and, every time I visit, people are sooooo nice to me. I was there for all of three hours, but I still felt very welcome. One of the things we talked about was augmented reality. realized as we chatted, I spend a lot of time showing examples of this cool new trends when I speak, but I’ve never shared it with you. Be prepared to be amazed! What is Augmented Reality ? Some Examples.
    [Retail] 104 Fascinating Social Media and Marketing Statistics for 2014 (and 2015)
    Not a shock: retailers and restaurants are the most engaging industries on Twtitter. Looking at marketing surveys and studies from the past year, a few trends are clear, among them that buyers are firmly (and increasingly) in control of the purchase cycle. They prefer searching to being found, and will often be close to their final decision point before talking to a salesperson. In response, marketers are producing an increasing amount and variety of content to support all stages of the decision process. What do buyers say is the most important signal of vendor credibility? Forbes ). 6.
    [Retail] How NOT to Run Your Social Media
    Additionally, in 2009 furniture retailer Habitat decided it might get more traction by including trending hashtags such as #trueblood, #iphone and even #mousavi (who was running in the Iranian presidential election at the time) in tweets about competitions and discounts. Guest Post by Josh Lyon. Social media is a great tool for engaging with consumers. It’s personable, it’s instant, and it’s highly visible. For the most part, brands use it well. There are some fantastic examples of effective social campaigns and professionally-maintained accounts out there.
  • DAVE FLEET  |  MONDAY, MAY 16, 2011
    [Retail] Don’t Be Fooled By Last-Click Analysis Of Social Media
    Email was effective during key promotional dates — not surprising, as retailers engage in heavy email drives during those times (think of Thanksgiving or Boxing Day). Forrester recently published a report entitled “ The Purchase Path of Online Buyers.&# Normally I’m a fan of Forrester’s reports, but this one left me scratching my head. However, one conclusion stood out to me: “Hope for the best, but expect the worst with social.&#. Not surprising that it caught my eye, huh?). Where to begin? No detail in the methodology. Social media objectives vary.
    [Retail] Home Depot Caught Promoting Questionable Linking Tactics, Spreading False Information
    Home Depot , the home improvement “big box” retailer, has been caught promoting what I call “questionable” link tactics and providing false information to their vendors. Several “big box” retailers have been outed recently, including JC Penney , as well as even Google , for using questionable linking tactics in an effort to increase their search engine rankings. The following is the email that I have obtained from one of Home Depot’s vendors. have only edited a few parts of it (specifically the email address of the user it was sent to).
    [Retail] Good Customer Service Is Good Marketing
    This is very apparent in retail, with the current omni-channel expectations of consumers armed with a smartphone and not afraid to use it to research products while waiting in line. Blurry lines being crossed by an individual expecting a positive experience no matter which channel they access — that’s the expectation of today’s retail customer. But retailers aren’t the only businesses seeing this blurring in their siloed operations. Omni-Channel Businesses. Customer Experience Is Powerful.
    [Retail] Durex #1Share1Condom Campaign Helps Fight AIDS
    Based on AdAge’s calculations, that equals over $600,000 worth of condoms at retail prices, or $0.24 per tweet, like or share. In support of World AIDS Day, Durex created the #1Share1Condom Twitter hashtag campaign to help fight the spread of HIV. From November 26 through December 1st, Durex offered to donate one unused condom for every tweet with #1Share1Condom and for every share of the World AIDS Day image or video on Durex USA’s Facebook page. Stop the misunderstanding – RT to spread the word about HIV & AIDS and we’ll donate a Durex condom. The effort is capped at 2.5
    [Retail] 3 Website Metrics to Watch Daily
    Some retail sites tend to see an uptick on the weekends. If you own a website or blog then naturally you should be monitoring whether it is accomplishing your goals or not. Of course, that’s easier said than done in today’s world of endless numbers. Do you monitor your bounce rate, number of page views, sites referring your traffic, views on mobile, inbound links, outbound links, page rank? Well yes, but not necessarily every day. There are just too many numbers to consistently watch if you’re only one person. What was this number yesterday?
    [Retail] ecommerce Chargebacks and Remedies
    [Retail] Seven Tips for Gaining Business from Speaking Engagements
    For instance, this weekend I’m speaking at the Retail Packaging Association trade show. I’ve discovered, of the hundreds of attendees, only five (!!!) More than three years ago, I decided I would go on the speaking circuit to see if we could drum up some business that way. The first year sucked. I did 40 speaking engagements in 2010 – some free and some paid. And not one brought us any business. I was getting high scores and great feedback, but the business wasn’t coming. Instead, I deliver speeches that mean something to the audience. And guess what happened?
    [Retail] Finding Keywords: The First Step to Blogging Success
    Whether those are sales people, account managers, customer service, or retail workers, they are the people who are continually interacting with your customers. Guest post by  Sean McGinnis. I’ve been a web marketer for a long, long time. Having built my first web site ( DVD Verdict ) in April 1999 and managed one of the larger SEO teams in the country from 2006 to 2009, it’s safe to say I’ve seen many changes in web marketing over time. Interestingly enough, there is one thing that has never changed – not one lick over the previous 14 years – and that is keyword research. Google Trends.
    [Retail] Five Social Media Trends for 2016
    For example, if you’re a fashion retailer, you shouldn’t just post clothes taken in the studios. By Aaron Lee. It’s the time of the year that everyone talks about their social media trends. I can hardly believe we are here and 2015 is coming to an end. This time last year, I got my New Year’s resolutions written and planned how to focus on the latest trends. Instagram was one of my main focus for 2015. Let’s dive right in! Grab your cup of coffee and let’s discuss what brands should focus on in 2016. Go Instagram. My tip for them in 2016?
    [Retail] Launching New Website for Wine
    Social Links Freelance Social Media Social Media Tips and Marketing Blog Home About Contact Subscribe Launching New Website for Wine by cinta5 on November 6, 2008 Internet retail is a subject my colleague and I are very familiar with. is considered the best in the business so the discovery of their role with wine peaked our interest. recent article in Wine Spectator revealed that would begin selling wine this fall: “The 800-pound gorilla is jumping into the wine business. Consumers in 25 states, constituting three-quarters of the U.S. Media.
    [Retail] Get Traffic And Retain Them On Google+ For Social Media
    Have your Link mentioned in the retail stores that you might have. Google+ is one more feather in your cap on the Social Media front. The question is how should you get more Traffic to your Google+ Page? Also what should you do so that they do not 'Un-friend' you. Here are a couple of points that you might want to work towards so that your Google+ Pages have a good Traffic flow which you can retain as well: Remember to update your Profile Page. Have an appropriate image and proper Bio-Data. Use Keywords wisely and sparingly. Have Content that matters. Make your Content SEO based.
    [Retail] HMV’s Twitter nightmare
    Lately, times haven’t been too good for HMV , the British multinational music retailer. In January the company officially entered administration and some UK stores were closed.  Then last week, as 190 people were in the midst of hearing that they were losing their jobs, the company’s Twitter account was hijacked by disgruntled employees who live tweeted events as they unfolded. HMV Megastore (Photo credit: Jeffery Simpson). Live tweets included:  “There are over 60 of us being fired at one! Mass execution, of loyal employees who love the brand. hmvXFactor” (sic). Related articles.
    [Retail] How Chicago Cabbie Grows Business Using Social Media
    My first real job in the PR industry was working with downtown Seattle retailers assisting them with cooperative branding and marketing initiatives. Today’s guest post is written by Lisa Gerber. . Right away, I noticed two types of business owners: The type who are passionate about their business and curious about how to apply new ideas to their models; and the victims, who blame outside sources for everything. They looked to their landlord and their neighborhood association to bring them traffic. That’s one of the reasons I love Chicago Cabbie as much as I do.
    [Retail] The Pinterest Debate Between Two Friends
    But if you’re a retailer, in fashion, have a restaurant, or sell anything that is visual, Pinterest is something you definitely should be considering for your 2012 marketing plans. This post is running concurrently on Future Comms. On Facebook just after the first of the year, Paul Sutton posted something about not understanding what the big deal is about Pinterest. It won’t be a surprise to you that I commented. said something about how he was off his rocker (except I think I was a bit more nice than that). See what you think! The case against, by Paul Sutton. Not yet.
    [Retail] Is SearchDex A Scapegoat? | Small Business Mavericks
    The New York Times published a story on Saturday about huge retailer J.C. – The New York Times published a story on Saturday about huge retailer J.C. About Us What’s a Maverick? Facebook Changes Page Layout Features » Is SearchDex A Scapegoat? Penney getting caught buying links. The interesting part of this story from a small business standpoint is what happened to J.C. Penney’s search firm, SearchDex , after Google discovered the paid links. You might have guessed. They were canned. I’m not here to beat up on SearchDex. Is that well deserved? Either J.C.
    [Retail] Think Like Zuck: 5 Secrets of Success of Facebook’s CEO Mark Zuckerberg
    Whether it is investors, a management team, suppliers, distributors or retail partnerships, partnering with the right people is vital. This is a guest post by Ekaterina Walter. There can be few companies that have become part of so many people’s daily lives in such a short space of time as Facebook. Since 2004 it has grown to over one billion users globally, with over half of those logging on daily. What can we learn from founder and CEO Mark Zuckerberg’s incredible journey, and what are the keys to his success? Passion. Passion fuels perseverance – one of the key ingredients of success.
  • IDACONCPTS  |  FRIDAY, MAY 25, 2012
    [Retail] The (Forgotten) Power of Email
    Online retailers and software developers usually have a list of emails readily available for them. When working with business both in Hawaii and around the world, clients are often interested in jumping into social media. The conversation usually starts with a social media channel and how they can jump into it (e.g. “My friends told me about Facebook and they think it is the best way for me to reach potential customers. How can I get started?). Clients arrive with a correct answer to the wrong question. They are starting with the solution instead of focusing on the problem at hand.
    [Retail] QR Codes & Mobile: The Time is Now
    One major retailer has created a campaign with a QR code as it’s centerpiece and through their marketing efforts, they are educating more consumers about QR codes. Now that Macy’s, Calvin Klein, Ralph Lauren, and other mainstream brands and retailers have embraced QR codes in their marketing, the time is right to look into using them for your business. Stephanie True Moss , is chief creative officer at True Moss Communications , Inc., a creative design group that offers Web Design | WordPress | Mobile | Print | SEO | Graphic Design | Social Media | QR Code Consulting.
    [Retail] Affiliate Nexus Tax Coming to Arizona and Minneapolis
    Basically, the law says if an online retailer has affiliate marketers in the state, then the retailer is responsible for collecting and remitting sales tax. If you are an affiliate located in Arizona or Minnesota, then beware the online taxman! Both states are considering adoption of the Affiliate Nexus Tax. As a result, if the law is passed, hundreds of merchants may decide to terminate their relationship with you. Problems with Affiliate Nexus Tax. Bills of this ilk are often mistakenly informally referred to as “The Amazon Tax” or “Internet Tax.” Minneapolis:  [link].
    [Retail] The Pinterest Buy Button Might Rock Your Ecommerce
    The Potential of a “Buy” Button Pinterest is already a great vehicle for driving traffic to retailer (and brand) websites, and it lends itself to shopping more than any other social media network. A buy button would further decrease friction for would-be shoppers and allow for even greater eCommerce potential for merchants. Fortunately, even before the “buy” button officially drops, there are still a number of ways retailers and brand advocates can increase conversions using Pinterest accounts. What Can You Do Now? In the meantime, don’t sit idle!
    [Retail] Pinterest Marketing for B2Bs
    Traditionally viewed as a hot spot for product retailers for most of its history, Pinterest has been virtually ignored by B2B companies looking to reach their target market. However, with a rapid increase in the number of users on the network and a high level of referral traffic, now may be the time to stop ignoring the network and to take it seriously. Follow the tips below to increase the potential of your Pinterest B2B marketing strategy. Think Visually. These boards are viewable to their followers. This allows for a viral spread of information and increased referral traffic.
    [Retail] Learn to Create Contagious Employee Stories [AMA Workshop] #ContentMarketing #Content
    Brands of all sizes use it, from global giants to mom-and-pop retailers and everything in between. Content marketing has become an invaluable branding tool. The beauty of social media in general, and content marketing in particular, is that it’s a wide-open world full of marketing possibilities. Take Denny’s, who have made an art form out […]. Branding Content Marketing Employee Branding Marketing Social Business The Social Employee Uncategorized
    [Retail] Social CRM and Return on Marketing: Customer Life Cycle Value
    They all have their advantages and disadvantages and much of course depends of the type of company or industry (for instance: retailer chains versus B2B service firms). No marketing activity is an island. No customer-centric business process should be isolated. Every business should be working on integrating all data platforms, silos, marketing channels and businesses processes right now in order to have a single customer view and 360 degrees social CRM approach. Smart campaigns and branding are crucial for every business. Integrated. People-centric. Focused on overall relationships.
    [Retail] Professional Bragging Tips
    started out as possibly the store’s worst cashier ever, knowing nothing whatsoever about retail transactions from the drawer-side of the cash register. Let me tell you a story I’ve never told anyone else. I was a pharmacy technician at Wal-Mart years ago, and one day when a customer and his wife showed up, I began automatically tapping his name into the touchscreen before they reached the counter. Johnson?”* I said with a smile as I hit “Enter.&#. His brow lifted in surprise. You’re good.”. Yes, I was good. Yes, I was good, and it was about time to make that plain. He’s right.
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