Direct Marketing Observations

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How to Navigate Social Media in an Era of Misinformation and Disinformation

Direct Marketing Observations

Educate Others : Help friends and family become more digitally literate by sharing resources and discussing the importance of critical thinking online. Their content can be a valuable resource. How would they know what is fact or what is fiction? If it’s their “trusted source”, then that’s good enough for them.

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When was the Customer Experience ever NOT a Priority?

Direct Marketing Observations

Marketers have become so obsessed with tools and resources that drive sales, that they have forgotten about, wait for it, the customer and the experience. The thinking was that because marketers were now armed with lots of data there would now be a more harmonious relationship. A better customer experience. This is not a difficult thing.

Retail 186
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Two Hurdles and One Gap in Enterprise Social Media Engagement

Direct Marketing Observations

Having resources to do all the things that these companies and individuals have read, heard and want to do in social and should be doing in social needs to be a priority but is easier said than done. Organizations are resourced challenged. Executives need to take the time to be better at being social. And the biggest gap?

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The Social Media Self Assessment Checklist-22 questions

Direct Marketing Observations

Can you develop a methodology that includes resources, team structure, core processes, and best practices that can be scalable across the board with media and marketing teams? Can you act or be the central resource for information related to social media? Can you drive social media work for clients? Would you want to be?

Questions 196
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It’s the people not the platform

Direct Marketing Observations

Largely it fails because the expectations are so huge and because they are measured against other companies that invested time, resources, and people first strategies and the platform last. It’s too easy to start and it’s too easy to fail-which invariably leads to social efforts that fall flat. People define platforms.

Platform 210
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10 social links, posts and sites you might have missed

Direct Marketing Observations

Each week I try to put out a post that highlights some of the sites, posts, and resources in the social media space that have been shared by others and in which I think are worthy of sharing with you. Well, look no further than this resource of 117 social media policies. What do you think Buzz is?

Sites 138
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A Look Back: What to Look for in Your Next Social Media Director Hire

Direct Marketing Observations

Can you develop a methodology that includes resources, team structure, core processes, and best practices that can be scalable across the board with media and marketing teams? Can you act or be the central resource for information related to social media? Not only do we want you to drive the work, we want you to think ahead as well.