The Realtime Report

AUGUST 29, 2019

Key findings include: Customer support queries increase significantly during the holidays: New proprietary data from Helpshift’s retail customers showed that customer support tickets increased 47% during the 2018 holiday season. Cyber Monday saw an even higher 167% increase in ticket volume compared to non-holiday periods.

Study 79

Study Telecommunications Airlines Survey 79

Webbiquity SMM

FEBRUARY 28, 2011

It’s an outstanding list, categorized by industry including Automotive, Chemicals, Electronics, Telecommunications, and a dozen other sectors, but all of the names were linked to the individuals’ LinkedIn profiles—no Twitter links! Technology: Software, Internet. • Diane Davidson – Sr.

List 155

List Twitter Brands Microsoft 155

Webbiquity SMM

NOVEMBER 12, 2013

number of fans/followers) or brand reputation enhancement. Within the Fortune 500, telecommunications (53%) and specialty retailers (48%) are most likely to have blogs. The functions using social media least are operations (46%), supply chain operations (36%), risk management (35%) and finance (28%). Deloitte University Press ).

Statistics 226

Statistics Social Media B2B Journal 226