Akamai Marketing

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5 metrics to track on Twitter

Akamai Marketing

Laser focused and sincere the question came: “How many followers should I have on Twitter?&# It’s still a common question, mostly I believe, because its the easiest to measure, its a number you can view at a glance. I get this question a lot. So the question then remains, what SHOULD you track on Twitter?

Metrics 229
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What’s the ROI of Social Media Silence?

Akamai Marketing

Perhaps we are asking the wrong question. Regardless of the measurement opportunities, we still hear the same questions over and over again, “what’s the ROI of a social media?” Interesting question isn’t it? But it struck me. ” or “Is it worth measuring?” ” So let me ask you.

ROI 171
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The Hard Questions of Social Media

Akamai Marketing

” Its a fair question. After dabbling in Facebook or opening a Twitter account, the next question is often, “what now?” ” And much of this questioning is driving the conversation for ROI. What are some of the questions we should ask ourselves about the social media opportunities before we get started?

Questions 192
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What should business be doing with the new conversation websites?

Akamai Marketing

As if Twitter and Facebook don’t have businesses and users scrambling to keep up, a new type of site is cropping up that engages audiences through Question and Answer format.

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A Thousand Little Cuts of Social Media – A Kaizen Approach

Akamai Marketing

The tenants of Kaizen’s small steps are asking small questions, visualizing small success and taking small actions. Kaizen encourages us to ask simple questions of ourselves, our employees and within the context of social media, I would add customers. Start by asking your employees simple questions about social media.

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Does it matter who follows you on Twitter or Facebook?

Akamai Marketing

Interesting question, isn’t it? My question is “what can I do for them&#. Photo by Ken Lund, Creative Commons. Generally speaking, I’d say the answer is yes, but the REASONS you should care might surprise you. Here’s some different ways of looking at it: The care and feeding of followers and fans.

Klout 221
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Why use social media for engaged customer service?

Akamai Marketing

And after I comment on a post by Gwen, their rep pops in for a really human conversation…(even though the marketer in her comes out when she can’t tell me the answer to my question): So, if this was your company: How would you have reacted? Interesting question, right? Who would be doing this outreach, if at all?