Social Media Network Marketing

article thumbnail

The Changing Customer Service - Social Media

Social Media Network Marketing

All these had processes and all would say very much similar things - either they will get back, and / or they are very sorry and / or they will have to ask and then replace goods. If there is birthday greeting to be sent out then perhaps an SMS would go out. It is not that the previous formats of touchpoints have been removed.

article thumbnail

The Changing Customer Service - Social Media

Social Media Network Marketing

All these had processes and all would say very much similar things - either they will get back, and / or they are very sorry and / or they will have to ask and then replace goods. If there is birthday greeting to be sent out then perhaps an SMS would go out. It is not that the previous formats of touchpoints have been removed.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How To Have Value Added Conversations In Social Media

Social Media Network Marketing

It is 'encoding' and 'decoding', when this takes place it is 'interaction', a two way process. The medium could be phone like telecon, SMS and so on, it could be over net like GTalk, Yahoo chats, emails, Social Networking Sites and so on. Though a monologue can be a catalyst to initiate a conversation.

article thumbnail

Email and Mobile - what blasts better?

Social Media Network Marketing

The recent understanding goes that email blasts are obsolete - when you compare this with mobile SMS. Combining the two paths can give a brand a cohesive strategy that naturally deepens awareness, drives stronger engagement, and in the process, delivers increased value to the consumer. Naturally mobile is more on the move.

Mobile 50