Microsoft - Social Media Informer

Why Facebook’s Community Pages Could Give Brands Headaches

Dave Fleet

MAY 10, 2010

This isn’t unique to Roots – do the same for Microsoft, for example. When I searched for Microsoft, for example, four of the eight results shown in the drop-down were Community Pages, at the expense of Microsoft’s own pages for students and for Windows 7.

Communities

Communities Brands Wikipedia Microsoft

Why You Should Tweet During a Crisis

Dave Fleet

APRIL 12, 2011

That’s why I was really interested to see a note from Shashi Bellamkonda on the Social CRM Pioneers group , pointing to some interesting research by Microsoft and Psychster on the effect of companies acknowledging issues via Twitter on the actions and perceptions of customers.

Social CRM

Social CRM Cost Microsoft Issues

Dave Fleet

Why Facebook’s Community Pages Could Give Brands Headaches

Why You Should Tweet During a Crisis

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